General Job Information

Job Title: Service Delivery Manager
Reports To: Chief Technology Officer

JOB PURPOSE
• Develop collaborative cross-functional working relationships with all Business units and serve as a business relationship linkage at all level including Senior Management
• The incumbent is responsible for ensuring that customer’s need is satisfied

RESPONSIBILITIES
Technical
• Agree with business units on technology Service level requirements
• Agree with internal business support unit on Operational Level Agreements
• Relate with Business units to ascertain performance levels of Services from a
Customer and Users perspective.
• Understand the changing business needs and determine levels of Service required to
support the business.
• Translate Strategic, Tactical and Operational objectives of business units to Service
Level Agreements/Technology deliverables
• Ensure business interests are considered in technology internal planning sessions
and service definitions
• Schedule regular meetings with business unit’s leadership with stated objectives and
outcomes. Ensure alignment on objectives and awareness of results
• Conduct technical feasibility and design solutions to meet customer requirements
• Service catalogue development, support and maintenance
• Leads in identifying, assessing and promoting the use of existent and innovative
technologies for increased productivity or new capabilities for the business

Qualification/Work Experience
• The candidate should possess a bachelor’s in computer science, electrical/electronic
engineering or any related field. Professional certification is a plus.
• 3+ years’ experience in IT, computer systems engineering, or systems engineering and
analysis.

Technical Competencies
• Proven working experience in installing, configuring and troubleshooting customer
solutions
• Demonstrate thorough knowledge of procedures and customer related processes
• Solid experience in telecom last mile solutions designs
• Knowledge in last mile Fiber/ radio solutions deployment and operations
• Solid networking knowledge (OSI network layers, TCP/IP Strong communications skills and
an ability to convey technical planning to non- technical stakeholders
• Ability to manage complex networks
• Knowledge of networks growth analysis and capacity planning processes and techniques.
Managerial Competencies
• Excellent project management skills
• Strong customer service skills
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal relationship
and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends

Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator

Apply Now

How to Apply
Email your CV with a Cover Letter with the subject boldly indicating the ROLE you are applying for and send to [email protected]

Closing Date
The deadline for submission of applications is
FEBRUARY 28TH, 2023.