Operations Manager

Subsidiary: Surge Microfinance

Purpose of the Job:

Reporting to the General Manager, the role oversees operational and credit functions, ensuring smooth operations, efficient credit management, and effective risk mitigation.

Key Responsibilities:

• Develop and implement operational policies, procedures, and standards to streamline processes.
• Oversee day-to-day banking operations and customer services.
• Monitor operational KPIs to optimize processes and enhance efficiency.
• Coordinate operational activities with finance to align with business objectives.
• Implement quality control measures for service delivery and customer satisfaction.
• Develop credit policies, guidelines, and procedures compliant with regulatory standards.
• Evaluate creditworthiness, review applications, and set credit limits.
• Manage accounts receivable aging and improve collection efforts.
• Cultivate relationships with customers, banks, and credit agencies.
• Conduct periodic credit reviews and risk assessments.
• Identify and mitigate operational and credit-related risks.
• Establish internal controls and ensure regulatory compliance.
• Assess operational processes for improvement opportunities.
• Collaborate on risk mitigation strategies and contingency plans.
• Supervise and mentor operations and credit teams.

Qualifications:

• Master’s or bachelor’s degree in business administration, finance, or related field.
• Professional certification (e.g., ICA, ACCA, CFA) preferred.

Experience:

• Minimum 5 years in operations management, banking, credit analysis, and risk management.
• Leadership experience in supervising teams.

Skills & Competencies:

• Strong analytical skills, attention to detail, and data interpretation abilities.
• Excellent communication and interpersonal skills for effective collaboration.
• Knowledge of banking operations, credit management, and regulatory requirements.
• Problem-solving and prioritization skills.
• Initiative, ability to work independently, and under pressure.
• Customer-centric approach and relationship-building skills.
• Strong organizational skills.

  Particulars of the advertiser:

Please use the job title as the subject and email your CV to [email protected]

Deadline for submission of application:
·       Tuesday 9th July 2024
·       (Only shortlisted candidates will be contacted).