Company: Rock City Hotel

Job Title: IT Manager

Job Location: Kwahu-Eastern Region

Employment Type: Permanent Employment

Direct Report to: Assistant General Manager (Admin)

About Us:

At Rock City Hotel, we pride ourselves on being a beacon of 5-star luxury. Our commitment to excellence is reflected in every facet of our operations. From the elegance of our accommodations to the seamless service provided by our dedicated team, Rock City Hotel is more than a destination; it’s a lifestyle.

Job Summary:

Rock City Hotel, an esteemed hospitality establishment, is seeking a skilled and visionary IT Manager to oversee our information technology infrastructure. The IT Manager will play a pivotal role in ensuring the efficiency, security, and alignment of our IT systems with the business objectives of Rock City Hotel.

Technical Competence/Responsibilities:

• Oversee the design, implementation, and maintenance of Rock City Hotel’s IT infrastructure.
• Ensure the availability, security, and performance of systems and networks.
• Develop and implement IT security policies and procedures specific to the hospitality industry.
• Ensure compliance with relevant regulations and industry standards.
• Manage the deployment, maintenance, and upgrades of software and hardware systems tailored to the hotel’s needs.
• Evaluate and recommend new technologies to enhance operational efficiency.
• Administer the network infrastructure, including routers, switches, and firewalls, to support Rock City Hotel’s operations.
• Troubleshoot and resolve network issues promptly.
• Oversee data backup and recovery processes, ensuring the integrity and confidentiality of guest and operational data.
• Implement measures to safeguard against data breaches.
• Provide technical support to end-users, addressing hardware and software issues efficiently.
• Conduct training sessions to enhance IT literacy among hotel staff.

Managerial Competencies/Responsibilities:

• Develop and implement IT strategies aligned with Rock City Hotel’s business goals and guest experience objectives.
• Collaborate with hotel leadership to contribute to the overall organizational strategy.
• Lead and inspire a high-performing IT team, fostering a collaborative and innovative work environment.
• Ensure the IT team is equipped to support the hotel’s technological needs.
• Develop and manage the IT budget for Rock City Hotel, ensuring cost-effectiveness in technology
  investments.
• Allocate resources efficiently to meet project and operational requirements.
• Liaise with IT vendors to negotiate contracts and ensure service delivery meets the unique needs of a hospitality environment.
• Evaluate and select vendors based on performance and cost-effectiveness.

Personality Competence/Responsibilities:

• Communicate effectively with technical and non-technical stakeholders, including hotel management and staff.
• Translate technical concepts into understandable terms for various audiences.
• Analyze complex IT issues and provide effective solutions with a keen understanding of the hotel
  industry’s unique challenges.
• Proactively identify potential problems and implement preventive measures to ensure uninterrupted guest services.
• Stay updated on industry trends and emerging technologies relevant to hospitality.
• Adapt IT strategies to address the evolving technological needs of Rock City Hotel.
  Other Responsibilities:
• Undertake any other responsibilities as may be assigned by Rock City Hotel.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A Master’s degree or relevant certifications (e.g., CompTIA, Cisco, or Microsoft) is advantageous.
• Proven experience in IT management, with a minimum of [12] years in a similar role, preferably in the hospitality industry.
• In-depth knowledge of hardware, software, networking, and information systems. Familiarity with hotel- specific technologies and property management systems is an advantage.
• Strong analytical and problem-solving abilities to address and resolve IT issues efficiently.
• Understanding of cybersecurity principles and experience implementing measures to safeguard the hotel’s data and systems.
• Ability to provide effective technical support to hotel staff, troubleshoot hardware and software issues, and conduct training sessions.
• Experience collaborating with other departments to understand and address technology needs.
• Willingness to stay updated on emerging technologies and recommend upgrades or improvements to enhance the hotel’s IT infrastructure.
• Readiness to adapt to the dynamic IT requirements of a busy hospitality environment, including irregular hours and on-call support if necessary.
• High standards of professionalism, integrity, and a commitment to upholding the values of Rock City Hotel.

How to Apply:
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and qualifications to [email protected].
Application deadline: 31st January,2024.