Job Detail
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Offered Salary 0
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Career Level Officer
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Experience 3 Years
Job Description
A leading IT service provider specializing in Oracle Cloud ERP implementation, consulting, and support seeks to hire a highly qualified Support Coordinator to join its team.
REQUIREMENTS
- Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field.
- Experience with ERP (Enterprise Resource Planning) systems, particularly in the Finance, Human Capital Management, Supply Chain Management Modules.
- Familiarity with support portals and ticketing systems.
- Good understanding of processes.
- Ability to work collaboratively with cross-functional teams.
RESPONSIBILITIES
- Monitor and manage tickets raised by clients through the support portal.
- Act as a liaison between clients and consultants to facilitate effective communication and problem-solving.
- Ensure adherence to SLAs for addressing client issues.
HOW TO APPLY
Qualified and interested candidates should submit their CVs to [email protected].
Submission Deadline: Friday, 26th July 2024
NOTE : Only shortlisted candidates will be contacted.