Experience Center Officer at Glico Group

Full time @Glico Group in Customer Service
  • Post Date : November 15, 2023
  • Apply Before : December 16, 2023
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Job Detail

  • Offered Salary 0
  • Career Level Officer
  • Experience 2 Years
  • Qualifications Diploma

Job Description

About the role

To render exceptional customer service and support by handling inbound or outbound calls from clients or prospects, addressing inquiries, resolving issues, and ensuring a positive customer experience at the GLICO Experience Centre.


  • Answering inbound calls, emails, or chats from customers by addressing inquiries, providing information about products or services, and resolving issues or concerns with a polite and helpful demeanour.
  • Work to resolve problems and issues of complaints promptly and efficiently.
  • Provide accurate and informative responses on products.
  • Maintain detailed records of customer interactions. That is to document the nature of the call, customer concerns, and the steps taken to resolve issues.
  • Identifying opportunities to upsell or cross-sell additional products or services to customers and be able to recommend relevant products that align with the customer’s needs.

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