Purpose of Job

To build and foster positive relationships with clients, address their needs, and ensure their satisfaction, ultimately enhancing the organization’s reputation and client loyalty.

Responsibilities

• Building and maintaining strong relationships with clients by actively listening to their needs, addressing inquiries, and ensuring their concerns are resolved effectively.
• Providing exceptional support and assistance to clients, whether through phone calls, emails, or in-person interactions, to ensure a positive customer experience.
• Handling client complaints and concerns in a timely and efficient manner, working to find suitable solutions that meet the client’s needs.
• Gathering client feedback and insights to help improve products, services, and the overall client experience, and conveying this feedback to relevant departments.
• Collaborating with internal teams to meet client expectations, ensuring clients are informed about company offerings, and identifying opportunities for upselling or cross-selling when appropriate.

Education/Experience

Education:
– A bachelor’s degree from a credible university in a relevant field such as business administration, marketing, or communications is preferred.

Experience:

•  2 to 3 years working experience, preferably in a Client Relations/ Relationship Management role
• Experience in customer service.
• Excellent verbal and written communication skills for interacting with clients effectively and conveying information clearly.
• Strong analytical and problem-solving skills to resolve client issues and provide suitable solutions.
• Experience in handling client complaints and conflicts for addressing issues promptly.
• Adaptability and flexibility in responding to varying requirements.