CUSTOMER SERVICE REPRESENTATIVES

Job Summary

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities: None

Responsibilities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  Meet personal/customer service team sales target and call handling quotas.
• Follow communication procedures, guidelines, and policies.
• Manage large amount of phone calls, emails, and chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust though open and interactive communication.
• Keep records of customer interactions, process customer accounts, and file documents.
• Go the extra mile to engage customers.
  Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High National Diploma or equivalent.
• Customer service experience required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

For all the details, send your CV to: [email protected]

Join us!
Buwelo Ghana

Buwelo, a leading multinational BPO company, is expanding to Ghana and we are looking for agents who want to help us grow this amazing project that we have. This is your chance to contribute, add value and work in an amazing company that really cares about its team members.