CUSTOMER SERVICE REPRESENTATIVES – TELESALES

Job Summary

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Meet personal/customer service team sales target and call handling quotas. Follow communication procedures, guidelines, and policies.
• Manage large amount of phone calls, emails, and chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust though open and interactive communication.
• Keep records of customer interactions, process customer accounts, and file documents.
• Go the extra mile to engage customers.
• Maintain strict confidentiality of client information and records without exception.
• Ensure that KPI’s are met as required.
• Be certain of Average Handle Time (AHT) for each customer, if applicable. Performs other related duties as assigned.
• Manage an assigned number of calls in a timely manner
• Be very familiar with the talking points and make them your own when handling different topics
• Engage prospects and seize opportunities to acquire sales
• Frequently review updated scripts to improve knowledge and performance level
• Meet personal / team qualitative and quantitative targets.
• Job activities are part of the employee’s annual performance evaluation. Provisions of this document is subject to change
• Attached is the employee’s KPI Goal as of acknowledgement.

Required Skills/Abilities:

• Prior work experience in telesales.
  Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High National Diploma or equivalent.
• Customer service experience required.

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.

For all the details, send your CV to: [email protected]
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Buwelo Ghana