Customer Service Representative at Buwelo Ghana

Full time @Buwelo Ghana in Customer Service
  • Post Date : November 30, 2023
  • Apply Before : December 30, 2023
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Job Detail

  • Offered Salary 0
  • Career Level Executive
  • Qualifications Diploma

Job Description


Job Summary

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Meet personal/customer service team sales target and call handling quotas. Follow communication procedures, guidelines, and policies.
  • Manage large amount of phone calls, emails, and chats.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust though open and interactive communication.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Go the extra mile to engage customers.
  • Maintain strict confidentiality of client information and records without exception.
  • Ensure that KPI’s are met as required.
  • Be certain of Average Handle Time (AHT) for each customer, if applicable. Performs other related duties as assigned.
  • Manage an assigned number of calls in a timely manner
  • Be very familiar with the talking points and make them your own when handling different topics
  • Engage prospects and seize opportunities to acquire sales
  • Frequently review updated scripts to improve knowledge and performance level
  • Meet personal / team qualitative and quantitative targets.
  • Job activities are part of the employee’s annual performance evaluation. Provisions of this document is subject to change
  • Attached is the employee’s KPI Goal as of acknowledgement.

Required Skills/Abilities:

  • Prior work experience in telesales.
    Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.

Education and Experience:

  • High National Diploma or equivalent.
  • Customer service experience required.

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.

For all the details, send your CV to: [email protected]
Join us!
Buwelo Ghana

The Application deadline closed.

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