A reputable company is looking for an Admin Support/Customer Service

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

DUTIES

• Dealing with customers face to face at a reception desk, or by phone or email from a contact centre
• Answering enquiries or complaints about services such as public transport, tourist attractions. accommodation or finance
• Taking bookings or payment by credit card or cash for events, travel, goods or services
• Describing Services in detail, finding relevant information on the computer
• Arranging to post out information or services to customers
• Passing enquiries on to a specialist who can take things further
• Keeping accurate records of all enquiries
• Helping to train new staff.