JOB PURPOSE

The main purpose of an M-KOPA stock controller is to serve customers and the sales team by distributing stock and helping customers with repairs.

JOB FUNCTION

• Reporting to M-KOPA stock point from 8:30 am to 5:30 pm, Monday to Saturday
• Stock management: Physical and system stock receipt and issuance; and stocktaking
• Customer service: Log and resolve all customer issues and assist customers in their inquiry
• Branding: Ensure that all posters and marketing materials are visible, and present themselves diligently as the face of M-KOPA Sales
• Other tasks assigned to them by the supervisor

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• At least 1 years’ experience in customer care or sales, preferably in a phone selling company.
• Front office management is an added advantage
• Computer literate
• College diploma in any field or tertiary training in customer service

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process