JOB DESCRIPTION

JOB TITLE: Restaurant Supervisor

JOB LOCATION: Kumasi

REPORTING TO: General Manager

EMPLOYMENT TYPE: Full time

INDUSTRY: Hospitality/ Hotel

Job Summary 

As a Restaurant Supervisor you will play a pivotal role in ensuring the seamless operation of our dining establishment. You will be responsible for supervising and leading a team of restaurant staff to deliver exceptional dining experiences to our guests.

Key Responsibilities:

Team Leadership

• Lead, train, and motivate restaurant staff to deliver outstanding customer service.
• Set clear performance expectations and provide ongoing feedback to team members.
• Schedule and manage staff shifts to ensure adequate coverage during peak hours.
• Foster a positive and collaborative working environment.

Customer Service

• Greet and interact with guests to ensure a welcoming and memorable dining experience.
• Address guest inquiries, concerns, and special requests promptly and professionally.
• Monitor and ensure that all service standards are consistently met or exceeded.

Operational Excellence

• Oversee daily restaurant operations, including opening and closing procedures.
• Assist in inventory management, ordering supplies, and controlling food and beverage
  costs.
• Ensure compliance with health and safety regulations and hotel policies.
• Troubleshoot and resolve operational issues as they arise.

Quality Control

• Maintain high-quality food and beverage standards, presentation, and consistency.
• Conduct regular inspections of dining areas and equipment to ensure cleanliness and
  functionality.
• Collaborate with the kitchen team to ensure prompt and accurate food delivery.

Guest Relations:

• Build strong relationships with regular guests and address their preferences.
• Handle guest feedback, suggestions, and complaints professionally and proactively. Training and Development:
• Identify training needs and coordinate ongoing training sessions for restaurant staff.
• Foster a culture of continuous improvement and professional development.

EDUCATION:

•  Minimum of a Bachelor’s degree (B.A.) or equivalent with a focus in hospitality

REQUIRED SKILLS / EXPERIENCE:

• Must have a minimum of six (6) years working experience as a Restaurant Supervisor or in a similar role with leadership experience
• In-depth knowledge of the food industry.
• Excellent communication and interpersonal skills
• Good organizational and time management skills

HOW TO APPLY

Email: application letter and resume to: [email protected]

Deadline: 10th November 2023