DIMENSIONS

• Responsible for ensuring all FBGL offices, premises and facilities are maintained to the highest standards and functionality.

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

Minimum first degree in Estate/Facilities Management, Land Economy or other related fields with at least 10 years post-qualification experience. Membership of a recognized professional body within the built environment would be an advantage.

Core Competencies

Planning and Organizing
Sets clearly defined objectives for himself/herself and the team. Identifies and organizes deployment of resources based on assessed needs, taking into account possible changing circumstances. Monitors team’s performance in meeting the assigned deadlines and milestones.

Communication
Encourages open communication and builds consensus. Uses tact and discretion in dealing with sensitive information, and keeps staff informed of decisions and directives as appropriate.

Achieving Results
Sets realistic targets for himself/herself and for the team; ensures availability of resources and supports staff members in achieving results.
Monitors progress and performance; evaluates achievements and integrates lessons learned.

Teamwork
Encourages teamwork, builds effective teams and resolves problems by creating a supportive and collaborative team spirit, remaining mindful of the need to collaborate with people outside the immediate area of responsibility.

Functional Competencies

Analytical thinking – Applies business analytics to establish business priorities.
Makes rational judgements from the available information and analysis.

Judgement/decision making – Must consults with Line Manager and seek advice/guidance at the appropriate managerial level when making complex decisions impacting on the Bank’s contractual or spend commitments in full compliance with the Bank’s regulations and rules.

Client orientation – Develops solutions that add value to the Bank’s facilities management operations and develop/advise options that support the Bank’s ongoing relationships with internal and external stakeholders

Required Expertise

General Services Inventory and Supply – Thorough understanding of General Services principles, processes.

Administrative Support
Proficiency in Microsoft office suite and related packages.

Procurement Services – Good understanding of procurement processes and technical evaluation of proposals.

Facilities Operations Management – Proven ability to plan, coordinate and supervise a complex logistical-technical facilities operations involving wide array of stakeholders.

Stakeholder and Process Management – Proven ability to work with stakeholders in a collaborative way as well as clear understanding of the operational processes and ways to further improve same.

Must:
●   Be versatile and patient ability to work long hours
●   Have ability to manage persons of varied backgrounds (social, professional, tradesmen, etc.)
●   Previous experience in a bank’s estate or properties department is an added advantage
KEY RESULT AREAS

1.   Maintenance of the Workplace in line with the approved maintenance strategy of the Bank;

2.   Vendor management and supervision of all property-related contracted services to ensure that the relevant Service Level Agreements are current in scope and fees;

3.   Conduct performance review and quarterly engagements and feedback session with vendors and work with stakeholders to close all identified gaps as approved by Business;

4.   Tracking all the property-related operational expenses and proposing/driving initiatives to achieve operational efficiencies after securing Business approval:

5.   Monitor and ensure facilities compliance including but not limited to work delivery timelines, and conformance with the health and safety policy statement;

6.   Management of power at the Workplace as well as offsite ATMs and taking measures to minimize downtimes;

7.   Working with the Health and Safety Officer/Manager to remediation of all identified health, safety and/or operational risk issues after business approval;

8.   Manage the Facilities Operations Management Team in the day-to-day maintenance and management of all facilities and services within their assigned areas;

9.   Performing other related duties as required or assigned by Line Manager.