Branch Sales & Services Manager at Fidelity Bank Ghana

Full time @Fidelity Bank Ghana in Sales and Marketing
  • Post Date : November 28, 2023
  • Apply Before : December 12, 2023
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Job Detail

  • Offered Salary 0
  • Career Level Manager
  • Qualifications Degree Bachelor

Job Description

Job Responsibilities



  • To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual
  • To deliver sales targets of the Branch
  • To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
  • To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
  • To establish operational goals which are challenging in the improvement of :

-Operational Cost

-Service Quality


-Customer Service

  • To check and control hygiene of the Branch , working and safety conditions and oversee premises, building, equipment and Branch security
  • To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets.
  • Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.
  • To ensure that the Branch does not obtain an adverse audit grade.
  • To ensure that the Branch suspense accounts are always balanced
  • To be responsible for the appraisal of operations staff in the Branch
  • Keep abreast of local competitors activity and make recommendations on internal pricing, promotion and product policies
  • Any other duties that will be assigned by the Head of Domestic Operations.




  • Supervises immediate team members to ensure that time, quality and other set standards are achieved
  • Interprets Conditions of Service to immediate team members
  • Appraises the performance of immediate team members and reviews those for lower level staff
  • Identifies training needs of immediate team members and recommends appropriate training for them.
  • Administers disciplinary measures to immediate team members in accordance with the Bank’s disciplinary code and procedures


  • Ensure prompt and adequate compliance responses to Sanctions and AML/CFT enquiries sent in by Compliance department
  • Take part in all annual mandatory refresher training organised by Compliance
  • Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll free line.
  • Signs off all PEP accounts and the Combined Risk Framework.


  • Head, Domestic Operations
  • Director, Retail Banking
  • Director, Banking Operations
  • Deputy Managing Director
  • Managing Director
  • Peers in industry
  • External auditors
  • Central Bank
The Application deadline closed.

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