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KEY RESULT AREAS
- To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual
- To deliver sales targets of the Branch
- To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
- To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
- To establish operational goals which are challenging in the improvement of :
-Operational Cost
-Service Quality
-Controls
-Customer Service
- To check and control hygiene of the Branch , working and safety conditions and oversee premises, building, equipment and Branch security
- To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets.
- Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.
- To ensure that the Branch does not obtain an adverse audit grade.
- To ensure that the Branch suspense accounts are always balanced
- To be responsible for the appraisal of operations staff in the Branch
- Keep abreast of local competitors activity and make recommendations on internal pricing, promotion and product policies
- Any other duties that will be assigned by the Head of Domestic Operations.
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