Product Manager – Retail Liability Products at Fidelity Bank Ghana

Full time @Fidelity Bank Ghana
  • Post Date : November 28, 2023
  • Apply Before : December 12, 2023
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Job Detail

  • Offered Salary 0
  • Qualifications Degree Bachelor

Job Description


  • Lead the development, implementation, and management of the bank’s liability products and related services.
  • Collaborate with cross-functional teams to ensure the products align with the bank’s strategy and meet customer needs.
  • Collate and analyze Liability information of the Consumer Banking Function by product and branches
  • Provide input into Liabilities product planning of the Consumer Banking Function


  • Knowledge of product development cycles, from conception and design to launch and monitoring
  • Ability to analyze complex data, market trends, and customer behavior to make informed decisions.
  • Excellent written and verbal communication skills for effective collaboration and customer engagement.
  • Demonstrate the ability to collaborate with technology teams, adept at understanding technology-related requirements, and integrating innovative digital solutions for product evolution to deliver customer value
  • Ability to understand customer needs, preferences, and feedback to design products that enhance customer satisfaction
  • Detailed working knowledge of all Fidelity policies and operational procedures relevant to the Retail Banking business
  • Familiarity with banking regulations and compliance standards, ensuring all products adhere to legal requirements
  • Strong problem-solving skills to address challenges related to product development and customer issues
  • Have a thorough knowledge of the Fidelity Bank Retail Banking products and digital services
  • Good understanding of the profitability of the product set to ensure focused analysis
  • Candidates should have a strong excel and database skills. Superior Information capability.


  • Planning and Analytical ability
  • Communication and Presentation skills
  • Superior Information Technology navigation skill. Advanced Excel, Access and PowerPoint ability
  • Technology Integration: Skillful in integrating tech for product enhancement.
  • Digital Innovation: Proficient in applying digital advances.
  • Good personal organization skills
  • Inspiring Business Performance
  • Achieving Business Performance
  • Good understanding of Operations


  • Analyze data to derive actionable insights and optimize product strategies
  • Produce analysis of Liabilities and the trends for the Retail Banking unit by branch
  • Develop innovative liability products and services aligned with market demand and customer needs.
  • Digital Integration Leadership: Leading the integration of innovative tech solutions for enhanced digital banking experiences.
  • Tech-Driven Product Evolution: Innovating products by leveraging emerging technologies, and aligning with customer needs.
  • Tech Collaboration & Integration: Coordinating with tech teams to streamline digital solution integration into liability products
  • Enhance existing products based on customer feedback, business objectives, and market trends to ensure competitiveness
  • Track Liabilities performance across the Retail Banking unit
  • Ensure all liability products comply with banking regulations and standards.
  • Keep abreast of regulatory changes and update products accordingly.
  • Implement strategies to promote product growth and market penetration.
  • Collaborate with marketing, sales, and technology teams for effective product launches and promotions.
  • Coordinate with internal departments to ensure seamless integration of liability products into the bank’s ecosystem/ channels
  • Provide to the Manager – Sales and P/L reporting in determining Liabilities sales targets
  • Feed analytical data on Liabilities into Retail Banking Short Term Planning (STP) and Medium term Planning (MTP) for the branches and units.
  • Monthly track on number of accounts and number of customers by product and by branch and unit
  • Support development of productivity analysis for Loan applications and number of Liabilities recruitment
  • Feed output of Liabilities performance into business planning (STPs and MTPs)


  • Technology Department
  • Retail Strategic Business Unit
  • Compliance
  • Interna Control
  • Marketing
  • Customer Experience
  • Operational Risk
  • Operations department
  • PMO
  • Branch network
  • Legal department
  • Finance department

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