Responsibilities:

Daily Activities

• Greet guests upon arrival.
• Answer all phone calls, emails and WhatsApp messages.
• Update calendars and schedule meetings.
• Keeping track of room availability, processing check-ins and check-outs.
• Responding to guest inquiries or complaints and handling other administrative tasks.
• Balance daily revenue and expense transactions, including cashier’s checks, credit cards, debit cards, Momo and other.
• Prepare daily reports for management review, such as Night Audit report, Arrival list, occupancy statistics, room rates, housekeeping status, etc.
• Reconciling accounts receivables, posting charges, and verifying the accuracy of billing information.
• Process payments from customers, including cash, credit card, and cheque transactions.
• Follow up on any discrepancies or issues identified during the night audit process.
• Update and maintain guest profiles in the property management system.
• Respond to guest inquiries and requests promptly, providing excellent customer service.
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handling customer requests and complaints and directing other employees or departments accordingly.
• Processing guest payments, balancing reports, reconciling the cash drawers at the front desk, and preparing invoices for the following day.
• Managing and updating all official documentation pertaining to the role.
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
• Answering calls and queries related to potential bookings.

Qualifications:

• Bachelor’s degree or HND in Accounting, hospitality management, business administration and hotel management.
• Previous experience in a front desk role, and the ability to use common hospitality software for reservations and record-keeping. (working knowledge in eZee PMs)
• Experience with financial accounting and record keeping, and the ability to maintain accuracy and attention to detail in a fast-paced environment.
• Strong communication skills and ability to provide excellent customer service to guests, been under stressful circumstances.
• Excellent time-management and multitasking skills.
• A degree in hospitality, business, or equivalent is required.
• Five years and above serving as a Front Office Executive or Night Auditor.

Location: Upper West – Jirapa

How to apply for the job. Qualified applicants must submit their CVs to: [email protected]

Remuneration: Attractive Basic Salary with Accommodation.

Closing Date: 3rd December 2023.