IT SUPPORT SPECIALIST

JOB DESCRIPTION

We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.

KEY RESPONSIBILITIES

• Respond to IT support requests from employees or clients through various channels (phone, email, chat, or in-person).
• Diagnose and troubleshoot hardware and software problems, providing timely solutions.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Perform regular system updates and patches to ensure security and performance.
• Create, modify, and deactivate user accounts, managing permissions and access rights as needed.
• Assist with password resets and access requests.
• Assist with network setup, configuration, and troubleshooting.
• Monitor network performance and address connectivity issues.
• Maintain and update technical documentation, including system configurations and user guides.
• Implement and enforce IT security policies, including antivirus software, firewalls, and data protection.
• Educate users on best practices for IT security.
• Assist in the selection and procurement of IT hardware and software.
• • Manage hardware inventory and asset tracking.
  • Provide training and guidance to end-users on IT tools and systems.
    Offer remote or in-person support to resolve technical issues efficiently.
  • Investigate and resolve complex IT issues, escalating to higher-level support if
    necessary.
  • Ensure that IT problems are addressed in a timely manner to minimize disruption.
  • Develop, manage and maintain the company’s website to ensure they’re up and running at all times.

  QUALIFICATIONS / REQUIREMENTS

  • A bachelor’s degree in computer science, information technology, or similar.
  • 3-5 years of experience as an IT support specialist.
  • Exceptional ability to provide technical support and resolve queries.
  • In-depth knowledge of computer hardware, software, and networks.
  • Ability to determine IT needs and train end-users.
  • Proficiency in IT helpdesk software
  • Experience in documenting processes and monitoring performance metrics.
  • Advanced knowledge of database maintenance and system security.
  • Ability to keep up with technical innovation and trends in IT support.
  • Exceptional interpersonal and communication skills.

SEND CV &

COVER LETTER TO:

[email protected]