IT Manager at Kempinski

Full time @Kempinski Hotels posted 9 months ago in Information Technology
  • Post Date : December 28, 2023
  • Apply Before : January 12, 2024
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Job Detail

  • Offered Salary 0
  • Career Level Officer
  • Qualifications Degree Bachelor

Job Description

This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies..
Application DeadlineJanuary 12, 2024
DepartmentInformation Technology (IT)
Employment TypeFixed Term – Full Time
LocationGhana – Accra
Workplace typeOnsite

Key Responsibilities

  • First point of contact for all computer related issues within the hotel.
  • Solve technical or operational problems as reported by the users.
  • Ensure that equipment is in proper working order and application performance is optimized
  • Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
  • Ensure that backups are performed and checked on a regular basis.
  • Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
  • Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
  • Follow Kempinski policies as they relate to the security and operation of the computer systems.
  • Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
  • Update all computer systems with the latest security patches to minimize internal and external access security risks.
  • Train and maintain back-up staff for each server-based application
  • Ensure first level support backup is in place for all systems and network.
  • In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
  • Coordinate the installation of all new applications or upgrades of existing applications.
  • Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.
  • Implement all corporate IT related policies and procedures and carry out an annual self audit.
  • Provide advice to better expedite access and to improve the use of information in the Hotel.
  • Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.
  • Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.
  • Responsible for communication with computer vendors and Kempinski Corporate IT Department.
  • Responsible for timely preparation and submission of all IT budgets
  • Responsible for the management and control of all IT budgets according to an agreed plan and budget.
  • Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.
  • Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
  • Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
  • Select and recruit suitable employees for the department using prescribed set of policies and procedures
  • Identify employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of People Services.
  • Work within all pre-set budgetary limits.

Skills, Knowledge and Expertise

  • Masters or Bachelor Degree in IT Administration, MIS
  • Minimum of 10 years experience in IT and the hospitality industry
  • Preferably, combination of a company area or regional position involved with Hotel systems configuration and administration and working knowledge in service industry operations, managerial and international experience.
  • Opera PMS
  • Opera S&C
  • Micros POS
  • ORS/SFA/OCIS
  • MS Office
  • Windows AD
  • LAN and WAN implementations
  • Novell GroupWise
  • Watchguard
  • Guest Facing Technologies
  • Telephony and Communication solutions
  • Call Accounting
  • Facilities and Guest Service solutions
  • HSIA solutions

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