Information Technology and Information Management Support and Maintenance Lead

The Ghana Association of Restructuring & Insolvency Advisors (GARIA) is a professional association committed to promoting excellence and professionalism in the field of restructuring and insolvency in Ghana. GARIA offers a dynamic platform for industry professionals to network, collaborate, and share knowledge, actively contributing to the sector’s growth and development.

We are currently seeking a skilled and experienced Information Technology and Information Management Support and Maintenance Lead to join our team and contribute to the success of our programs.

Job Responsibilities and Duties:

1. IT Infrastructure Management:
   • Oversee the design, implementation, and maintenance of the organization’s IT infrastructure.
   • Ensure the security and integrity of data, networks, and systems.
2. Information Management:
   • Develop and implement information management policies and procedures.
   • Collaborate with internal teams to streamline data collection, storage, and retrieval processes.
3. Technical Support:
   • Provide technical support to end-users, troubleshooting hardware and software issues.
   • Develop and deliver training programs for staff on IT systems and best practices.
4. System Maintenance:
   • Schedule and perform regular system maintenance to ensure optimal performance.
   • Monitor system logs and address potential issues promptly.
5. Vendor Management:
   • Manage relationships with IT vendors and service providers.
   • Evaluate and recommend new technologies to enhance organizational efficiency.
6. IT Security:
   • Implement and maintain security protocols to safeguard against cybersecurity threats.
   • Conduct regular audits to identify and address potential security vulnerabilities.
7. Documentation:
   • Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations.
   • Ensure compliance with relevant regulations and standards.

Qualifications and Requirements:

1. Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree is a plus.
2. Proven experience (5 years minimum) in IT management and support roles, preferably in a small organisation setting.
3. Strong knowledge of information management principles and best practices.
4. Proficient in the use and maintenance of diverse IT systems and applications.
5. Excellent troubleshooting and problem-solving skills.
6. Solid understanding of cybersecurity principles and measures.
7. Effective communication and interpersonal skills for collaborating with staff at all levels.
8. Project management experience, including the ability to prioritize tasks and meet deadlines.
9. Certifications such as ITIL, CompTIA Security+, or equivalent are desirable.

Salary Range: Market related

How to Apply: Interested candidates should submit their resume, cover letter, and references to [email protected].

Deadline: Mon. 11^th December 2023

Preference will be given to candidates with positive mindsets that embrace GARIA’s espoused values.