Role Purpose: The Fraud Management Officer/Digital Fraud Specialist plays a pivotal role in investigating, detecting, and preventing fraud in the digital space. Serving as an ISMS representative, the job holder acts as a liaison between the Digital Solution Department and the Information Security Department, contributing to the spread of Information Security activities.

Duties and Responsibilities:

1. Fraud Dispute Resolution:

• Undertake dispute initiation, Pre-arbitration, arbitration, fee collection, and good faith processes for issuer fraudulent complaints.
• Investigate and provide advice to the Financial Control/Branch on Issuer Fraud Dispute resolution.

1. Acquirer Dispute Management:

• Coordinate the investigation and response to acquirer disputes, arbitration, and good faith processes.
• Advise the Financial Control Department on acquirer VISA/MasterCard/GHIPSS disputes for unsuccessful transactions.

1. Fraud Reporting and Analysis:

• Report Wallet and Card Fraud to internal Audit.
• Keep SAFE (MasterCard) and Visa Risk Manager VRM (VISA) updated with new fraud parameters.
• Conduct Fraud Analysis of customer data to enhance fraud mitigation rules using Gatekeeper (MasterCard) and VRM (VISA).

1. eCommerce Fraud Prevention:

• Monitor eCommerce merchants for fraud activities, establishing key performance indicators (KPIs) for fraud prevention.

1. Fraud Detection Model Development:

• Develop and test new card fraud detection models/scenarios and modifications to existing systems.
• Apply card segmentation rules for TEST/PRODUCTION, as required.

1. Project Management and Unit Tasks:

• Assist in the management and implementation of assigned tasks/projects within the unit.

1. ISMS Agenda and Information Security Risk Assessment:

• Drive the ISMS agenda, ensuring ongoing Information Security awareness at the department level.
• Conduct Information Security Risk assessment within the department.

Qualification and Experience:

• Minimum of a Bachelor’s Degree in Computer Science.
• Minimum of three (3) years relevant working experience, with at least one (1) year in Banking Operations.
• Excellent verbal and written communication skills.
• Certified Fraud Examiner and Project Management Professional (PMP) Certification
• Skills:
• Proficient in the use of MS Excel.
• Strong analytical skills.
• Strong investigative research and documentation skills.
• Sound understanding of standard concepts, practices, procedures, regulations, and compliance within the fraud and digital payment ecosystem.

HOW TO APPLY

Apply through below link or share CV with email [email protected] indicating subject as job title