About the role:

Area West and Central Africa is searching for a Director Operations based in Ghana, to oversee all aspects of Operations function, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs. The successful candidate shall consciously establish a culture that encourages customer focus, individual development, efficiency, collaboration, and creates an environment for process improvements. They will also uphold and ensure that all Hapag-Lloyd policies and procedures are followed and maintained.

Your Responsibility:

• Implementation and management of Hapag-Lloyd organizational structure and process, as it pertains to Port Operations, Equipment, Transport Dispatch and Maintenance &Repair function
• Chair staff meetings to review and guide progress of costs savings initiatives and operational priorities
• Equipment control management of all company owned and leased equipment, including maintenance and repair
• Resolution of high-level concerns
• Monitor performance bench-marking figures to recognize and appraise personnel and to guide them for improved performance when necessary
• Represent Area within committees, pursuing efficiencies, cost savings through the sharing of resources and services
• Maintain working knowledge of all governmental rules and regulations
• Participate in various Hapag-Lloyd working groups, business processes and any areas as requested by Senior Management
• Assist local management in selection/hiring of staff
• Maintain communication with local managers, providing, and disseminating updated information regarding Hapag-Lloyd policies and procedures
• Work closely with other Area Directors on process improvement and communication flow
• Coach and develop individual department managers and staff. Have regular performance reviews in line with company’s policy and management requirements
• Ascertain that the workload is balanced amongst the various disciplines within each department

Your Profile:

You Have:

• University degree/masters degree
• 10 to 15 years of comprehensive operations experience in liner shipping business
• Experience in FIS schedule maintenance and schedule reliability
• knowledge in EPOS performance
• Experience in empty evacuation plan adherence
• Experience in equipment forecast accuracy
• CRC BU vs Actual
• Experience in empty supply costs BU vs Actual
• experience in purchase order capture speed and accuracy
• Experience in M&R per box
• Experience in equipment sales
• Ability to drive result, achieve and exceed target
• Experience in stakeholders Management and leadership skills
• Ability to examine issues effectively, generating possible solutions
• Ability to convey information effectively and convincingly
• Ability to adapt to the company’s business strategy (using external insights where relevant)
• Ability to lead a team to achieve goals
• Ability to build, maintain and develop partnerships with individuals and groups within the organization

We Offer

• The opportunity to introduce solutions that you are personally convinced of, and to constantly take on new challenges with a high level of responsibility
• Excellent career development opportunities, supported by a wide range of training and development courses
• Competitive remuneration
• Good working environment