Customer Service Executive !!!

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be the first point of contact for our customers, providing assistance, information, and resolving inquiries or concerns with the utmost professionalism and efficiency.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
• Provide information about products/services, pricing, and promotions.
• Address and resolve customer complaints or issues with empathy and effectiveness.
• Process customer orders, returns, and exchanges accurately and efficiently
• Collaborate with other departments to ensure seamless order fulfilment.
• Develop a deep understanding of our products/services to provide accurate and comprehensive information to customers.
• Stay informed about product updates, features, and benefits.
• Maintain clear and concise communication with customers and internal teams.
• Collaborate with other departments to relay customer feedback and improve overall customer experience.
• Identify and resolve customer issues promptly, aiming for first-contact resolution.
•  Escalate complex issues to the appropriate department for resolution.
• Accurately document all customer interactions and transactions.
• Prepare reports on customer feedback, recurring issues, and trends.
• Work closely with AC installers and technicians to ensure technical issues of customers are handled in a timely manner.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or any related social sciences from a recognized university with a minimum of second class upper.
• Must be results-driven individual with exceptional skills and a passion for customer satisfaction.
• Strong interpersonal skills, with the ability to engage and influence decision-making.
• Excellent listening and communication skills.
• Self-motivated, goal-oriented, and able to work independently.
• Fair knowledge of the household electronic appliance industry is a plus but not a requirement
• Must be self-managed and be able to work with little supervision and deliver results.
•  Must demonstrate excellent report writing skills.

How to Apply:

Qualified candidates should send their CVs and Certificates to: [email protected]
Only shortlisted candidates will be contacted.