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Client Support and Service Delivery Manager at Virtual InfoSec Africa Limited
Full time @Virtual InfoSec Africa Limited posted 2 months ago in Administration Shortlist Email JobJob Detail
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Offered Salary 0
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Career Level Manager
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Qualifications Degree Bachelor
Job Description
KEY RESPONSIBILITIES
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Coordinating with other departments within the company to provide support services to clients.
- Developing a deep understanding of projects to gain insights into the scope of service delivery.
- Managing projects and providing administrative support to project managers or project teams.
- Monitoring and managing desktop support functions to ensure optimal service.
- Monitoring client satisfaction levels and developing action plans to improve performance where necessary.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Maintaining client databases and updating information as needed.
REQUIREMENTS
- A qualification in project management, business administration or equivalent work experience in customer service management or related field.
- Proven experience in client support, service delivery, project management or a related customer-facing role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and critical-thinking abilities.
- Ability to remain calm and professional in high-pressure situations.
- Detail-oriented with strong organizational skills.
- Proficient in using customer support software and tools.
- Customer-centric mindset and dedication to delivering exceptional service.
- Team player with the ability to collaborate effectively with colleagues.
How To Apply
Interested applicants should send their
CV/Resume and cover letter to