KEY RESPONSIBILITIES

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Coordinating with other departments within the company to provide support services to clients.

• Developing a deep understanding of projects to gain insights into the scope of service delivery.
• Managing projects and providing administrative support to project managers or project teams.
• Monitoring and managing desktop support functions to ensure optimal service.
• Monitoring client satisfaction levels and developing action plans to improve performance where necessary.
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.

• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Maintaining client databases and updating information as needed.

REQUIREMENTS

• A qualification in project management, business administration or equivalent work experience in customer service management or related field.
• Proven experience in client support, service delivery, project management or a related customer-facing role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and critical-thinking abilities.

• Ability to remain calm and professional in high-pressure situations.
• Detail-oriented with strong organizational skills.
• Proficient in using customer support software and tools.
• Customer-centric mindset and dedication to delivering exceptional service.
• Team player with the ability to collaborate effectively with colleagues.

How To Apply

Interested applicants should send their

CV/Resume and cover letter to

[email protected]