ORGANIZATION SUMMARY

4Ward Development West Africa (4WardWA), formerly known as Access Development is a well-established Safe Water Enterprise (SWE) with business subsidiaries in Ghana and Uganda that provide safe water services at a District-Wide Scale. With over a decade experience in providing safe water to more than 600,000 people through 2,000 water points across Africa by 2006, our goal is to exceed the expectations of rural and peri-urban customers by consistently delivering high-quality water. We pioneered the implementation of an innovative water system with our Numa model together with owners, Water4 (a Non-profit organization). 4Ward WA, a subsidiary of Water4 is a wholly owned for-profit Subsidiaries of Water4, Inc.

The 4WardWA suite of water solutions is designed to provide safe water tailored to consumer demand, including: hand-pumps with professional management, public retail points, and private water connections for households, schools, clinics, and businesses.

4WardWA has current operations in the Wassa East district, Western region, Ghana, where we have provided the entire district with access to safe water and adjourning communities in the Komenda, Edna-Eguafo-Abrem (KEEA) Municipal. This is in partnership with Water4, The Dutch Government (RVO), Hilton Foundation, Wassa East District Assembly, and many other partners. 4WardWA is scaling up its operations in Upper West and Savanna Regions in 2022 in partnership Water4, Helmsley Trust Foundation and Global Communities, with more partners to come as part of our strategy to provide three districts in these regions with safe water services.

POSITION SUMMARY

Under the supervision of the Sales and Marketing Manager, the Area Based Sales Coordinator (ABSC) will be responsible for the sales performance of an assigned cluster. The ABSC will manage Numa vendors to help them sell more, increase Pump Insurance (PiN) compliance rate and increase consumption levels of Now customers

Additionally, the ABSC will develop business opportunities by selling to new customers and identifying other private contracts in line with the scope of work of 4WardWA.

RESPONSIBILITIES

• Implement sales strategies and activities within an assigned cluster in line with the broad sales strategy of 4WardWA.

• Drive sales by increasing the number of customers (Nows) and overall consumption.

• Provide support and training to vendors to effectively increase their sales of NUMA water and expand their overall income as business people in their communities.

• Develop plans to visit Now connectors in ways that drive sales and improve customer satisfaction.

• Work effectively with caretakers and key leaders to ensure monthly payment compliance from all PiN communities.

• Participate in and contribute to a cluster-based research project initiated by 4WardWA Ghana.

• Provide community-based research leading to a better understanding of communities and customers.

• Engage with Numa customers to learn and encourage them to buy/buy more water.

• Participate in or embark on community engagements/meetings, WASH Trainings and promotional activities within the cluster.

• Analyze data from water sales from cluster to identify immediate areas of need and implement appropriate strategies.

• Generate water tokens through POS machines to vendors and Now customers.

• Liaise with other field staff and community volunteers in carrying out assigned duties.

• Any other duties as assigned by the Supervisor.

KEY EXPECTED RESULTS

• Relationship-building: Customer, staff, and stakeholder relationship management.

• Time management skills: The ability to prioritize, multi-task, and be time efficient.

• Teamwork, leadership, and motivational skills: The ability to organize, manage and motivate the team to ensure productivity and excellence.

• Report Writing: Effective and accurate sales reports being produced on a timely basis.

QUALIFICATION

EDUCATION

Minimum qualification of BSc/HND in Sales, Marketing, Communication, or any other related field.

EXPERIENCE

At least 2 years experience in a Sales/Marketing-related role.

REPORTING

The Area Based Sales Coordinator will report to and work closely with the Sales and Marketing Manager.

WORKING CONDITION

 Field Environment: Must live in Daboase, Takoradi, and surrounding areas.

Physical Demands: Sitting, standing, and/or walking for up to 8 hours per day. The total working hours in a week is 40 hours. Should work be done during evenings and weekends, the Area Based Sales Coordinator will be compensated with an equal amount of time off.

Travel Requirements: May be required to travel up to 90% of normal schedule. Should be able to ride a motorbike.

PREFERRED SKILLS

• Smart and able to multitask.

• Attention to detail.

• Ability to understand and follow instructions.

• Time-management skills

• Physical stamina

• Demonstrate a positive and friendly attitude.

• Display excellent interpersonal communication skills.

• Ability to work well as a team member or independently.

GENERAL COMPETENCIES

The following competencies are expected of all 4Ward Development employees:

Job knowledge: Demonstrates knowledge of purposes, objectives, practices and procedures required to perform the job.

Productivity: Produces a volume of work consistent with the normal requirements of the job.

Quality of work: Work is accurate, thorough and timely according to agreed standards and expectations agreed.

Communication: Expresses information verbally and in writing in a clear and coherent manner.

Reliability: Can be depended upon to perform assigned tasks in a timely manner and degree of supervision required.

Initiative: Exhibits drive to complete tasks and takes charge in the absence of detailed instructions.

Delegation: Delegating and following up regularly to ensure that delegated duties and responsibilities are carried out.

Teamwork: Establishes and maintains positive working relationships with co-workers and works to share responsibilities towards common targets.

Leadership: Motivates and builds morale, eliciting cooperation from subordinates and achieving results through a team effort.

Constructive Feedback: Accepts improvement-oriented ideas and offers the same to colleagues or those under their supervision

LOCATION:

This position is based in Daboase, Western Region, Ghana

HOW TO APPLY FOR THIS JOB: 

Please send cover letter, resume, references and salary requirements to: [email protected] by the close of business on 29th January, 2024. Only shortlisted candidates will be contacted.

Please include the job location (Daboase, Ghana) in your e-mail subject.

ADDITIONAL NOTES

• Equivalent education, training and/or certification may be substituted for experience and education shown above Equivalent education, training and/or certification may be substituted for experience and education shown above