Job Detail
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Offered Salary 0
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Career Level Officer
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Qualifications Certificate
Job Description
A reputable company is looking for an Admin Support/Customer Service
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
DUTIES
- Dealing with customers face to face at a reception desk, or by phone or email from a contact centre
- Answering enquiries or complaints about services such as public transport, tourist attractions. accommodation or finance
- Taking bookings or payment by credit card or cash for events, travel, goods or services
- Describing Services in detail, finding relevant information on the computer
- Arranging to post out information or services to customers
- Passing enquiries on to a specialist who can take things further
- Keeping accurate records of all enquiries
- Helping to train new staff.