Ticketing Agent

Location: Tamale

Role objective:

To provide the highest level of customer service at our sales points by adhering to company policies and procedures.

Duties and Responsibilities

• Provide the highest level of customer service at the ticketing office.
• Efficiently handle all customer-related issues at the front desk area to the satisfaction of customers.
• Ensure that customer turn-around time is within company standards.
•  Sell the company’s services and introduce new services to customers.
• Adhere to and maintain high standards of professionalism by observing the – — Company’s grooming standards, ethics, etiquette, and other company policies.
•  Resolve payment, ticketing, and reservation issues.
• Resolve complaints and answer queries from customers regarding services and procedures accurately.
• Handle assigned corporate accounts and travel agents in collaboration with the Sales Officer.
• Process, pay, and report refunds as delegated by the Ticketing Supervisor.
•  Handle assigned corporate accounts and travel agents in collaboration with the Sales.
•  Handle the issuance of all non-revenue/staff tickets as delegated by the Ticketing Supervisor.
• Prepare daily, weekly, monthly, and yearly sales reports.
• Assist in call-outs and customer service management in case of disruptions.

Role Requirements

– HND in sales or marketing-related fields.
– IATA Certificate in Reservation and Ticketing.
– Must be fluent in spoken and written English and at least one local language with good communication skills.
– At least 2 years experience in ticketing and reservation.
– Knowledge of Passenger Handling is a plus.
– Skilled user of MS Office Suite, especially Excel
– Excellent customer service capabilities.
– Ability to respond to complex inquiries or complaints from customers.

HOW TO APPLY

Send CVs to [email protected] Closing date: 14 July 2023