A leading IT service provider specializing in Oracle Cloud ERP implementation, consulting, and support seeks to hire a highly qualified Support Coordinator to join its team.

REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field.
•  Experience with ERP (Enterprise Resource Planning) systems, particularly in the Finance, Human Capital Management, Supply Chain Management Modules.
• Familiarity with support portals and ticketing systems.
•  Good understanding of processes.
• Ability to work collaboratively with cross-functional teams.

RESPONSIBILITIES

• Monitor and manage tickets raised by clients through the support portal.
• Act as a liaison between clients and consultants to facilitate effective communication and problem-solving.
• Ensure adherence to SLAs for addressing client issues.

HOW TO APPLY

Qualified and interested candidates should submit their CVs to [email protected].

Submission Deadline: Friday, 26th July 2024

NOTE : Only shortlisted candidates will be contacted.