The individual will be part of the management team and responsible for communications, planning and organizing campaigns and events, social media visibility, product marketing and ultimately positioning BGSL as a leading mission-driven financial institution in Ghana

Key Responsibilities:

• Conduct the SPI4 assessments quarterly.
• Conduct regular orientation and training for staff to build internal capacity to implement USSPM and the Client Protection Principles (CPP) at all levels.
• Prepare a detailed SPM work plan to improve compliance to USSPM and work with all departments to achieve those goals.
• Improve practices to achieve compliance targets.
• Ensure all levels of staff understand the correct practices in dealing with clients and are always adhering to client protection principles.
• Regularly visit field staff and identify gaps in practices at branch level and help close such gaps.
• Help prepare regular progress reports.
• Manage social outreach and outcome data and reporting – poverty and rural outreach and social outcomes.
• Plan and roll out initiatives such as financial literacy to clients.
• Develop training materials related to SPM, CP, Financial Literacy, Client Orientations etc.
• Plan training throughout the year and train staff and clients on relevant topics.
• Conduct periodic client and staff surveys to identify challenges and propose solutions.
• Ensure all new projects and products are strategically aligned with BI MF strategic priority areas, are client-centric and adhere to relevant USSPM standards (Design products, services and delivery channels that meet clients ‘needs and preferences).
• Regularly prepare and present reports on SPM and Impact outcomes to senior management and board of directors.
• Ensure lessons are documented and shared on new projects related to SPM (e.g., financial literacy).
• For pilot of products or new services, implement adaptations and manage change when necessary to meet project outputs.
• Work closely with RIF, IT and Digital teams to ensure learning is captured synergistically and reporting is smooth and functional.
• Organize capacity-building and peer-learning opportunities for knowledge management.
• Maintain the database and track Key KPIs of ongoing pilots and projects.
• Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the Institution’s goals on safeguarding.

Safeguard Responsibilities:

• Establish a safeguarding culture across all levels of the program by implementing the safeguarding policy. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
• Responsible to ensure team members are appropriately trained, and supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.

Required Competencies:

• Familiarity and experience with microfinance operations and the human-centred design process.
• Willing to travel extensively across country (more than 50% of the time).
• Outstanding communication, presentation, and leadership skills.
• Demonstrated experience with planning, project management and decision-making.
• Detail-oriented with strong analytical skills and leading data collection practices and the ability to work with quantitative and qualitative information.
• Drive, flexibility and resilient. and
• Ability to effectively work remotely, across time zones and team locations, as well as in-person with a small team of stakeholders.
• Ability to work in ambiguous environments, with minimal structure.
• Fluency in English required (spoken, reading, and written).

Experience and Educational Requirements:

• 4 years professional experience in a similar role.
• Bachelor’s degree in Communications, Development Studies, Data Analytics or in any related field..
• Professional certification in Human-centered design, data analytics, project management, SPI/CPA/ACCA is preferred

Employment type: Regular

Salary: Negotiable

Job Location: Accra, Ghana

If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:

External candidates need to email their CV with a letter of interest mentioning educational grades, years of experience at [email protected]

Internal candidates need to apply with their latest CV including all job assignments in detail with BRAC PIN and email to [email protected]

Please mention the name of the position and AD# BI 64/23 in the subject bar.

Only complete applications will be accepted and short-listed candidates will be contacted.

Application deadline: 28 November 2023