RESPONSIBILITIES

Marketing / Branding

• Overall responsibility for branding, setting-up and coordinating client and stakeholder events on behalf of the firm i.e. AGMs, Webinars, Seminars etc.
• Overall responsibility for corporate identity and brand management
• Develop marketing strategy in line with the company’s objectives
• Develop and implement promotional campaigns
• Oversee the company’s marketing budget
• Provide leadership in the development of strategic partner relationships
• Provide monitoring and evaluation report on effectiveness of marketing campaigns at business meetings
• Work closely with design and PR firms in successfully implementing all relevant activities

Client Services/Experience

• Maintain a regularly updated file of all client information, including complaints and resolution of such complaints
• Ensure that the Complaints manual is regularly updated and adheres to regulatory standards
• Ensure that the Client Services team and other staff assigned with clients, call their assigned clients regularly and in line with the Firm’s established manuals and directives
• Ensure the Client Services team achieve their annual client service/experience survey phone calls target
• Ensure the Client Services team members maintain and/or improve turn-around-time for client transactions / engagements

REQUIREMENTS

• Degree in Marketing
• 2/3 years Experience in a similar role

HOW TO APPLY

Send your CVs to: [email protected]