Kumasi Bilingual NSS/ Intern | CUSTOMER SERVICE

Full time Confidential in Customer Service Email Job
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Job Description

  • If you speak, read and write English and French fluently,
  • If you are hardworking, trustworthy and have a positive attitude,
  • If you live in Kumasi and have good marketing skills , this opportunity is for you.

WHAT YOU WILL DO

We are looking for a BILINGUAL CUSTOMER SERVICE REPRESENTATIVE in our Kumasi office who will :
– Answer, filter and transfer customers’ calls and mail (comments, complaints, general inquiries) in French and English
– Receive and direct and assist customers through various means such as LiveChat, phone, text, facebook messenger and email in French and English
– Proactively communicate with customers, promote our services and inform customers; manage client records and follow up when needed;
– Perform all other related tasks

REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCES

  • Bilingual (French and English)
  • Knowledge of MS Office (Excel, Word)
  • Knowledge of translation, accounting, or air ticket reservation (an advantage)
  • HND or Bachelor in French, Tourism, Business Administration, computer sciences..etc

WHAT WE CAN OFFER YOU

  • Paid internship
  • Permanent employment offer to be made after the NSS/ internship period if performance is satisfactory.

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