Job vacancy for Technical Software Support consultant

Full time Jobs in Ghana 2021 in Information Technology Email Job
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Job Detail

  • Career Level Executive
  • Experience 2 Years
  • Qualifications Degree Bachelor

Job Description

Job Title: Technical Software Support consultant

location: Accra, Ghana

Company: The HR BIC Ltd

Main Duties

(A) System implementation
1. Install desktop business apps in server – client envt. Or as standalone
2. Setup / configure system as per client business process
3. Migrate / import client data using excel
4. Train users on how to use the app, to achieve required management reports
5. Train management on how to access / generate required management reports

(B) Customer support

1. Uninstall software
2. Resolve error messages
3. Relicense desktop business apps
4. Issue license extension for business apps
5. Downgrading desktop business apps
6. Creating new / additional formulas for clients using our payroll software
7. Analyzing client database to find the root cause of problem and deploying different
options in attempt to find solution to the problem
8. Going for onsite meetings with client to defend cases where client will blame us for
not providing good support and letting the client know is not our fault and give proof /
reasons why is their fault for application not functioning well

(C) Training

1. New user training
2. Re-fresher training

(D) Help resources preparation

1. Preparing e-manuals
2. Updating know – how in our knowledge base
3. Preparing digital training videos and uploading to our cloud data storage
4. Prepare release notes

(E) Follow up / taking support from developers of the app.

For issues beyond us locally, you will have to communicate with the manufacturers of
the application to get the solution so you can also give solution to our customers

(F) Digital marketing support

Design logos, flyers, complimentary cards & banners in support of our digital marketing
Please Note:
knowledge in graphic design is prerequisite


Minimum Hnd in Computer engineering or related computer studies.

How To Apply

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