Job vacancy for Customer Service Rep.

Full time Jobly Ghana in Customer Service
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  • Post Date : October 24, 2022
  • Apply Before : November 17, 2022
  • Salary: $900.00 - $1,200.00 / Monthly
  • View(s) 215
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Job Detail

  • Qualifications Diploma

Job Description

Customer Service Rep.

Responsible for processing enquiries of donors, clients and volunteers; thus providing a smooth relationship with End Hunger Africa to meet their expectations.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward clients at all times.
  • Responding promptly to client inquiries on phone, live chat or social media.
  • Communicating with clients through various channels.
  • Acknowledging and resolving clients’ complaints.
  • Knowing our services inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of clients interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the clients service process.
  •  Maintains current knowledge and skills as technology trends and workflows change.
  •  Works flexibly within unit, or in other units as needed, to help meet client needs.
  •  Processes business card orders, assisting clients to ensure that the orders are placed accurately, and that the quality meets or exceeds client expectations.
  •  Works with other teammates on knowledge sharing and the division of duties within the unit. Assists on projects when other representatives are away.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Schedule and plan meetings
  • Maintain a high level of professionalism
The Application deadline closed.

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