Responsible for processing enquiries of donors, clients and volunteers; thus providing a smooth relationship with End Hunger Africa to meet their expectations.
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward clients at all times.
Responding promptly to client inquiries on phone, live chat or social media.
Communicating with clients through various channels.
Acknowledging and resolving clients’ complaints.
Knowing our services inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of clients interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the clients service process.
Maintains current knowledge and skills as technology trends and workflows change.
Works flexibly within unit, or in other units as needed, to help meet client needs.
Processes business card orders, assisting clients to ensure that the orders are placed accurately, and that the quality meets or exceeds client expectations.
Works with other teammates on knowledge sharing and the division of duties within the unit. Assists on projects when other representatives are away.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively