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Help Desk Officer at Royalfair Industries
Full time @Royalfair Industries posted 10 months ago in Administration Shortlist Email JobJob Detail
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Offered Salary 0
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Career Level Officer
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Experience 2 Years
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Qualifications HND
Job Description
Job Vacancy For Help Desk Officer
Job Description
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Qualification Required & Experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree
• 2 years work experience
Location: Accra
How To Apply For The Job
All C.V. ‘s should be sent via:
[email protected] indicating the position as the subject of the e-mail
Closing Date: 15 December, 2023