Overview: We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Personnel. The role involves interacting with customers to provide assistance, resolve inquiries, and ensure a positive experience. The ideal candidate should possess excellent communication skills, empathy, and a passion for helping others.

Responsibilities:

1. Customer Assistance: Respond to customer inquiries via phone, email, or in-person in a courteous and timely manner.
2. Issue Resolution: Address customer concerns, complaints, and escalations effectively, striving for satisfactory resolutions.
3. Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and support to customers.
4. Order Processing: Assist customers with placing orders, tracking shipments, and handling returns or exchanges as needed.
5. Customer Feedback: Gather feedback from customers to identify areas for improvement and relay insights to relevant departments.
6. Documentation: Maintain accurate records of customer interactions, transactions, and feedback using CRM software or other tools.
7. Cross-functional Collaboration: Collaborate with other departments such as Sales, Marketing, and Operations to ensure a seamless customer experience.
8. Upselling and Cross-selling: Identify opportunities to promote additional products or services to customers based on their needs and preferences.
9. Compliance: Adhere to company policies, procedures, and quality standards while delivering exceptional customer service.

Requirements:

1. Excellent communication skills, both verbal and written.
2. Strong interpersonal skills with a customer-centric approach.
3. Ability to remain calm and professional in challenging situations.
4. Detail-oriented with good organizational and multitasking abilities.
5. Proficiency in using computer systems and familiarity with CRM software is preferred.
6. Previous experience in customer service or related roles is advantageous.
7. High school diploma or equivalent qualification required; additional education or certifications may be beneficial.

HOW TO APPLY

Interested candidates should kindly forward their cvs to : [email protected]