Customer Service Agent at Wakanow

Full time @Wakanow Ghana in Customer Service
  • Post Date : November 15, 2023
  • Apply Before : December 15, 2023
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Job Detail

  • Offered Salary 0
  • Career Level Officer
  • Experience 2 Years
  • Qualifications Degree Bachelor

Job Description

Job Profile

The Customer Service Agent is a seasoned professional responsible for delivering top-tier customer service and providing expert support in bookings amendments and airline scheduled changes. This role plays a crucial part in ensuring customer satisfaction and resolving complex issues related to travel reservations.

Job Description

  • Customer Support: Provide exceptional and expert-level customer service support, addressing inquiries, concerns, and issues with a high degree of professionalism and expertise.
  • Bookings Amendments: Proficiently handle bookings amendments, modifications, and changes, ensuring accuracy and compliance with airline policies and procedures.
  • Airline Scheduled Changes: Expertly manage and navigate airline scheduled changes, proactively notifying customers, and offering suitable alternatives when necessary.
  • Issue Resolution: Resolve complex customer issues related to bookings, amendments, and scheduled changes, ensuring swift and effective problem resolution.
  • Tier 2 Support: Serve as a Tier 2 support resource, assisting Tier 1 agents with escalated customer inquiries and providing guidance and solutions.
  • Quality Assurance: Maintain high standards of service quality, adhering to company policies and ensuring that all interactions meet or exceed customer expectations.
  • Product Knowledge: Stay updated on the latest travel products, services, and industry trends to provide customers with accurate and relevant information.
  • Documentation: Maintain comprehensive records of customer interactions, actions taken, and resolutions achieved in the companys customer support systems.
  • Cross-Functional Collaboration: Collaborate with other departments, including reservations, ticketing, and operations, to facilitate seamless customer experiences.


  • Bachelors degree in a related field is preferred.
  • 2-3 years of experience in customer service support within the travel industry, with a focus on bookings amendments and airline scheduled changes.
  • Proven experience as a Ticketing and Reservation Agent with proficiency in GDS Amadeus, Sabre, and Galileo.
  • Strong expertise in navigating airline reservation systems and processes.
  • Excellent problem-solving and communication skills.
  • Ability to work under pressure and handle complex customer issues with composure.
  • Proven track record of delivering exceptional customer service.
  • Detail-oriented and highly organized.
  • Knowledge of local and international travel regulations and requirements.

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