A reputable non-bank financial institution located in Accra with network across the country requires the services of CUSTOMER EXPERIENCE EXECUTIVES

Job Summary

Acts as the first point of contact for existing and potential clients. He/She shall respond to enquiries regarding products and services, probe into complaints and log significant customer service problems, and provide general information about Quick Credit & Investment Micro-credit Ltd. to clients and the general public.

Responsibilities/Duties

• Pick calls initiated by existing or prospective clients who call to either make enquires about products and services, complaints, or registration for a loan.
• Effectively probe into the call of clients to establish whether client’s issue is an enquiry, request or complaint and appropriately offer professional advice based on Call Centre Response procedures.
• Respond efficiently and accurately to callers, explain products and services to clients and ensure that clients) feel supported and valued.
• Exercise active listening into calls and allay the concerns or frustrations of irate clients, as needed.
• Understand and strive to meet or exceed the Call Center metrics (targets) while providing excellent and consistent customer service.
• Take up a Supervisory role periodically and coordinate the activities of other CCEs.
  Additionally, he/she is tasked to write a comprehensive report on the activities and observations.
• Accurately report all vital issues, including complaints and requests that may arise.
• Partake in training and other opportunities for learning on products and services, usage of systems/tools and the Quick Credit Investment & Microcredit brand.
• Adhere to all company policies and procedures including; regularly checking and responding to messages posted on the various official “whatsapp” platforms.
• Perform other duties assigned.

SKILLS REQUIRED:

• Attention to detail
• Customer-centric (Patience, Courteous, Communicator, desire to exceed customer’s expectations)
• Multi-tasking
• Problem-solving skills
• Good listening ability
• Confidentiality
• Time Management
• Data Entry Management
• Computer Literacy
• Abreast with the products & services of the company

QUALIFICATIONS:

• A minimum of a Bachelor’s Degree in any discipline.
• Minimum of two (2) years experience.

HOW TO APPLY

Kindly state the job title and send your CV and Cover letter to:

[email protected]

ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED