About Us
Scania West Africa is a wholly-owned
subsidiary of Scania Group and the only truck manufacturer with direct presence in West Africa. Scania West Africa offers complete transport solutions through its products and services which include trucks, buses, engines, aftersales support, bus systems and others.

Role
Do you have prior experience managing a workshop? Are you commercial
minded with a keen sense for details? Are you customer oriented? A great team player?

Then you might just be our next Workshop Manager for Ghana Retail.

The Workshop Manager’s role is to proactively develop and manage the workshop business and operations in order to maximize customer and employee satisfaction.

Role: Workshop Manager

Also known as: Service Manager, Workshop Controller, Workshop Manager

Purpose of Role

The main responsibility of the Workshop/Service Manager is to proactively develop and manage the workshop business and operations in order to maximize customer and employee satisfaction, as well as business performance contributing to the profitable growth of Scania. The Workshop/Service Manager ensures that customers have great confidence in the workshop through the provision of excellent service by managing employees and customer relationships.

Competencies

Competencies encompass knowledge, skills, and abilities, combined with other personal characteristics such as proactivity and motivation that contribute to successful individual and organizational performance.

Competencies are not only about what you know, but how you apply what you know.

At Scania, competence is defined as the “Ability and will to perform tasks through applying knowledge and skills.” (ISO definition). This means that competences are demonstrated and observable as we perform our work.

At Scania, we differ between Professional Competencies, General knowledge and skills and Personal Competencies.

• Professional Competencies are the specific duties and task identified in the generic role.
  Professional competences highlight the abilities needed to perform the duties and task of the role and can be observed at work. E.g. “Prospecting” or “Workshop Management’.
• General Knowledge and Skills are needed to perform the duties and tasks of the role. Knowledge is the theoretical understanding of a subject and skills are proficiency in performing a physical or mental activity. General knowledge and skills are general to many roles. E.g. “Accounting*, “Welding*.
• Personal Competencies are qualities we need to demonstrate for successful work results. E.g
  “Proactivity” or “Teamwork’.

Scania’s general competency scale for defining required competency level:

1. Acquire: Learning to be able to apply the competence in work situations. Able to apply competence in work situations using support.
2. Apply: Able to apply competence in work situations independently without support.
3. Guide: Able to apply competence in work situations with extraordinary or complex conditions and guide and lead others.
4. Shape: Considered as an expert and drives the development of new concepts and methods
5. Innovate: Considered as an authority in the field, both internally and externally

Apply Now
Send your application (CV and cover letter) to [email protected] latest by 16th January 2024.