Purpose of the role

• Provide dedicated relationship management to a portfolio of cherished customers
• To enhance business development by meeting sales and service targets
• To provide expert support and advice to internal and external customers

Key Responsibilities

• Responsible for selling the company’s loan and investment products
• Facilitate calls to prospective leads, schedule and follow through on calls with leads and current customers
• Responsible for providing your customers, with essential information and advice, enabling them to achieve their business and personal objectives by offering time saving and added value solutions and service
• Proactively identify and respond to serviing opportunities for your portfolio of customers
• Successfully manage the resolution of all non-routine queries and complaints for your porfolio of customers
• Liaise with the credit risk department in relation to customers borrowing requests, account monitoring and maintenance
• Seek to consistently deliver excellent customer service to your portfolio of customers

Qualification Required & Experience

• A Bachelor’s Degree
• At least 2 years working experience in a similar role

Personal Attributes and Skills

• Curious – Always trying to understand, new products or processes and systems
• Accountable – taking responsibility and using available channels to explain and defend decisions and actions
• Detail driven – must understand the importance of rigor and discipline
• Adventurous – must be willing to accept risk and venture into new territories
• Self confident – must be assertive and recognised personal abilities, qualities and judgments
• Excellent communication and listening skills
• Numerical and analytical skills
• Writing skills
• Presentation skills

Location: Accra

How To Apply For The Job

Interested and suitable applicants are to forward their detailed curriculum vitae (CV) and application letter to:

[email protected]

Closing Date: 30 December, 2023