Position Vacant: Front Desk Executive Reports to: Front Office Coordinator
Summary of Job Description
We are looking for a well-groomed, friendly hotel front desk executive to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests’ payment methods during check-in. The ideal candidate should have a pleasant and professional disposition with guests and other hotel staff.
Qualification:
➢ A minimum of Degree/ HND IN Hospitality Management or HCIM Prerequisites
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Understand how travel planning websites operate, like Booking and TripAdvisor • Customer service attitude
• Excellent communication and organizational skills
Experience:
Minimum 2 years and above work experience as a front desk executive/receptionist in the hotel industry.
Responsibilities:
➢ Perform all check-in and check-out tasks
➢ Manage online and phone reservations
➢ Inform customers about payment methods and verify their credit card data
➢ Register guests collecting necessary information (like contact details and exact dates of
their stay)
➢ Welcome guests upon their arrival and assign rooms
➢ Provide information about our hotel, available rooms, rates and amenities
➢ Respond to clients’ complaints in a timely and professional manner
➢ Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished
to accommodate guests’ needs
➢ Confirm group reservations and arrange personalized services for VIP customers and
event attendees, like wedding guests
➢ Upsell additional facilities and services, when appropriate
➢ Maintain updated records of bookings and payments
➢ Manage online, phone and in-person room reservations

➢ Take payment from customers
➢ Work with other staff members to ensure that all guest rooms meet hotel standards and
accommodate any special client needs
➢ Arrange specialized services for VIP customers
Mode of Application:
Interested candidates should submit their application letters, CVs, copies of certificates to
[email protected]
Closing date: Monday, March 20th, 2023.Kindly note that, only shortlisted applicants would be contacted.