Career Level Executive
Experience 2 Years
Job Title: Store Associate
location: Ketu North, Volta, Ghana
The Guest Service Associate provides prompt, efficient, and courteous guest service, follows company policies and procedures, and sells products to individuals in a high volume convenience store outlet. This individual helps to maintain a clean, customer friendly environment inside and outside the store. The role of Guest Service Associate can be part or full time and hours include night, weekend, and holiday hours.
- Greets and interacts with new and regular guests in a genuine manner and suggests products that compliment purchase to enhance the guest experience.
- Rings up guests on cash register and balances cash and inventory transactions.
- Provides prompt, efficient, and courteous service.
- Resolves and when necessary escalates guest complaints.
- Fosters positive and professional relationships with co-workers and guests, communicates respectfully, and maintains a consistent team-oriented attitude.
- Focuses on collaboration and teamwork as a part of the store team; works well with the general public.
- Encourages participation in the guest feedback system.
- Cleans in and outside of store (sweep parking lot, mop floors, empty trash, clean rest rooms, fill water and towels at the pump, replace pay-at-the-pump receipt paper, etc).
- Stocks shelves and coolers and takes inventory on shelf items.
- Keeps fresh foods stocked and ready-to-eat. Performs regular temperature checks to ensure food is at the appropriate temperature.
- Adheres to all RaceTrac, federal, state and local safety-related regulations, including food safety regulations.
- Assists Store Management in receiving vendor deliveries.
- Maintains fresh and available beverages.
- Updates prices and posts new signage to reflect monthly promotions and sales opportunities.
- Has the ability to lift up to 50 pounds and to repeatedly bend, stand, and reach while on the job, with no or infrequent breaks.
- Keeps gasoline price sign up-to-date outside of store in accordance with the method of that location.
- 1-2 years work experience preferred
- Retail or customer service experience preferred