Job Vacancy for Regional Service Manager at Cepheid

Full time Jobs in Ghana 2021 in Manager Email Job
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Job Detail

  • Career Level Manager
  • Experience 5 Years
  • Qualifications Degree Bachelor

Job Description

Job Title: Regional Service Manager

location: Accra, Greater Accra, Ghana

Company: Cepheid

ESSENTIAL JOB RESPONSIBILITIES:

  • Customer satisfaction advancement through daily management of service operations, including field visits to maximise productivity and capabilities.
  • Lead the building of channel partner enablement rigor and process, by ensuring policy roll-outs are successful and maintained. Team management will be required.
  • Manage key regional strategic initiatives and regional programs, with KPI deliverables adherence.
  • Use continuous Lean, Six Sigma Principles and problem-solving process to bridge the gap between company and end users, with zero tolerance on compliance deviations.
  • Work with Regional Business Managers and external distribution partners to identify key service products required by customers to encourage growth.
  • Work with Finance, Channel Partner Excellence and Program Governance teams to improve data & reporting.
  • Strict adherence to the Danaher integrity and compliance policy.

MINIMUM REQUIREMENTS:

Education or Experience (in years):

  • Bachelor’s degree with 5+ years of related work experience or Master’s degree in field with 3+ years of related work experience.
  • Extensive B2B and B2C experience managing leading technology or healthcare channel partners and key customer accounts.
  • Go-To-Market experience in transitions and deployment for sales or service.
  • Ability to develop relationships, while demonstrating humility and geopolitical awareness.
  • Project Management and/or commercial experience will be advantageous.
  • Regularly using audit tools & processes to trigger improvements and to sustain.
  • Experience working with and presenting to Government and NGO’s will be valuable.
  • Involvement with customer facing or service organizations preferred as a manager.
  • Strong culture of integrity and compliance will be critically important.

Knowledge and skills:

  • Excellent English communicator via remote audio, video, written and in-person.
  • Second language mandatory requirement spoken, written French
  • Global perspective with experience in a strong international environment
  • Experience with Salesforce or SAP. In-depth experience with Microsoft Office required.

Other:

  • Valid Passport
  • Infrequent travel into EU Schengen region (France) and USA (California) will be expected

 

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