Job vacancy for Contract Administrator

Job Detail

Job Title: Contract Administrator (12 months FTC)

location: Accra, Ghana

Company: Association of International Certified Professional Accountants

Conduct daily customer service support via inbound calls, e-mail, walk-ins and external/internal post from students and members
To provide a high level of support for student acquisition in various ways including inbound calls, e-mail, walk-ins open days and outbound campaigns
To provide a high level of support for exam entry in various ways including inbound calls, e-mail, walk-ins open days and outbound campaigns
To provide a high level of support in handling member conversion in various ways including inbound calls, e-mail, walk-ins, outbound campaigns and via face to face assessment
Anticipating problems and needs of the customers by providing relevant product related knowledge
Respond promptly to customer complaints, telephonically, via e-mail or in person
Provide members & students with product and service information.
To provide a high level of support for carrying out outbound campaigns ( Prospects, Examination Encouragement, Pre Lapsing, Lapsing Recovery and Timed off)
Update CRM with service requests for all customer interactions.
Ensure all enquiries from potential students are loaded into CRM as a prospective student.
Support internal customers as required

Key skills and abilities