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Job vacancy for Contract Administrator

Full time Jobs in Ghana 2021 posted 6 months ago in Administration Email Job
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Job Detail

  • Career Level Manager
  • Qualifications Diploma

Job Description

Job Title: Contract Administrator (12 months FTC)

location: Accra, Ghana

Company: Association of International Certified Professional Accountants

Accountabilities and responsibilities of a Contract Administrator

  • Conduct daily customer service support via inbound calls, e-mail,  walk-ins and external/internal post from students and members
  • To provide a high level of support for student acquisition in various ways including inbound calls, e-mail, walk-ins  open days and outbound campaigns
  • To provide a high level of support for exam entry in various ways including inbound calls, e-mail, walk-ins  open days and outbound campaigns
  • To provide a high level of support in handling member conversion in various ways including inbound calls, e-mail, walk-ins, outbound campaigns and via  face to face assessment
  • Anticipating problems and needs of the customers by providing relevant product related knowledge
  • Respond promptly to customer complaints, telephonically, via e-mail or in person
  • Provide members & students with product and service information.
  • To provide a high level of support for carrying out outbound campaigns ( Prospects, Examination Encouragement, Pre Lapsing, Lapsing Recovery and Timed off)
  • Update CRM with service requests for all customer interactions.
  • Ensure all enquiries from potential students are loaded into CRM as a prospective student.
  • Support internal customers as required

Desired Skills and Experience of a contract Administrator

Key skills and abilities

    • High energy and positive attitude
    • Presentation skills
    • Computer literate ( Word, Excel, internet, emails)
    • Responsible, dedicated and reliable worker.
    • Excellent interpersonal skills with the ability to communicate at various levels
    • A good telephone voice and etiquette
    • Able to work under pressure.
    • Team player
    • English , spoken and written
    • Enjoy working with people
    • Good listening and communication skills

Qualifications and experience of a contract Administrator

  • Customer Services
  • Administration skills
  • CRM/ Call Centre
  • HND or Degree in Marketing

How To Apply

Interested applicants should Click: Here To Apply

Contract Administrator

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