General Job Information

Job Title: IT Applications Manager
Reports To: CTO

JOB PURPOSE
1. To provide technical and operational support in IT applications
2. The role is to also work with stakeholders to plan, develop and implement new products and service requests.

RESPONSIBILITIES
• Supervision of Webserver and Website Administration
• Supervision of Technical and Administrative Activities of the Team
• Task Scheduling of team members and Unit Project Supervision
• Supervision of investigations of Client Complaints and resolution
• Plan scope and prioritize application change and enhancement requests and manage releases.
• Website Development and Maintenance
• Day to Day Management of Unit and Appraisal of Team Members
• Monthly, Quarterly, and Annual activity reports of the unit to Management
• Responsible for evaluating, adopting, and implementing appropriate technologies and services for the
Unit.
• Manage daily operations and end-user support for assigned business area applications and the
resolution of all user issues affecting production operations.
• Liaise with the user community and IT to ensure effective End User Support for access requests,
service requests, training, and usability issues.
• Document end-user support processes and provide knowledge references for the helpdesk.
• Participate in the annual Disaster Recovery test.
• Manage relationships and projects with software vendors and consultants.
• Follow all IT SOPs (Standard Operating Procedures) for the delivery and support of regulated systems.
• Execute projects following industry-standard best practices and ensure that vendor Project Managers
also follow best practices when executing projects.
• Lead the requirements for new business solutions and execute the Request for Proposal (RFP)
process.
• Any other duties that may be assigned.

Qualification/Work Experience
• Strong technological background, with BSc qualification in Information Technology and MSc in Global
ICT Policy.
• Over 10 years’ experience in technology and software development cycle
• Excellent knowledge in DNS, TCP/IP Networking and OS System Administration, Drupal and
WordPress Developer and Web services, ICT Policy and Information Security Policy, ITIL IT Service
Management, System and Data Analysis, SSL Administration and Configuration, Team Player,
Presentation, writing, and communication skills, research skills, quick Leaner, creative thinking, and
problem-solving skills.
• Working knowledge in cPanel WHM Servers, MSSQL, and MySQL DBMS, PHP, MS Office 365, and
SharePoint Frameworks.

Technical Competencies.
• Demonstrate thorough knowledge of procedures and customer-related processes
• Maintain proper applications development and network maintenance culture
• Build a good working relationship with RND and other business stakeholders
• Excellent analysis and troubleshooting skills and ability to extract implementation requirements from
high-level request descriptions.
• Ability to work with little supervision and perform well under pressure.
• Demonstrate technical leadership and execute best operational practices.
• Demonstrate thorough knowledge of procedures and customer-related processes
• Experience with working with trouble ticketing systems.

Managerial Competencies
• Excellent project management skills
• Excellent people management skills, including team building, team motivation, and optimizing
team skills to deliver results
• Very good interpersonal relationships and a proven ability to deal with people at all levels of the
organization

Personal Competencies/Soft Skills
• Possesses integrity and a high sense of confidentiality
• Must be self-disciplined and self-motivated
• Must be assertive

Apply Now

How to Apply
Email your CV with a Cover Letter with the subject boldly indicating the ROLE you are applying for and send to [email protected]

Closing Date
The deadline for submission of applications is
FEBRUARY 28TH, 2023.