What will your role be?

Under the supervision of the Chief Information Technology Officer (CITO), you shall: assist the CITO in providing full life-cycle database support for our banking system and associated applications. The job holder shall maintain in-house databases, applications, running daily basic tasks, running tests as per supporting      end-users for the Head office and branches of the institution. He/She shall also develop and maintain the APIs where needed in collaboration with the partners. Work closely with Business Development Department on Mobibank our Mobile banking solution.

MAIN RESPONSIBILITIES

• Provide local support on/with Amplitude Core Banking System.
• Manage Amplitude CBS ticketing.
• Provide training on Service Now and ticketing management.
• Lead solutions integration to the Amplitude CBS.

GENERIC ACTIVITES

• Manage projects and initiatives related to implementation and continuous improvement of Alternative Delivery Channels.
• In-house database configuration and maintenance
• Amplitude CBS basic administrative tasks
• API development and testing
• Configuration on Amplitude CBS in the UAT for tests
• Maintain a list of issues and request in Service Now and follow their resolution
• Maintain in-house databases and applications
• Provide training for new DBA
• Write scripts for data to extracted by the partners

CHALLENGES

• Help Desk constraint to stay at one place to receive calls and address the various users’ requests
• Constraint to investigate and deliver solution on time to ensure business continuity
• Constraint to deliver Credit Bureau reports on time
• Constraint to work occasionally after normal working hours in the Office

What kind of profile are we looking for?

You have a:

• A first degree in Information Technology or Computer Science from a recognised tertiary institution.
• Minimum two (2) years’ experience IT / Banking system support and training in a financial institution. At least 1 year should be in SQL scripting.
• Knowledge of banking software, skilful in installation, implementation, training and programming in SQL is valuable.