JOB VACANCY

We currently looking for the below Staff:

Customer Care Personnel. ( 3 SLOTS )

Work Location: Spintex Mall,

Duties and responsibilities:

• Customer Interaction: Interacting with customers via phone, email, chat, or in person to handle inquiries, complaints, or requests.
• Issue Resolution: Addressing customer concerns promptly and effectively, aiming for first-contact resolution whenever possible.
• Product or Service Knowledge: Having a deep understanding of the company’s products or services to provide accurate information and support to customers.
• Order Processing: Assisting customers with placing orders, tracking shipments, and managing returns or exchanges.
• Complaint Handling: Listening to customer feedback, resolving complaints tactfully, and escalating issues to higher levels of management when necessary.
• Documentation: Recording customer interactions, maintaining accurate records of inquiries, comments, and actions taken.
• Customer Education: Educating customers about product features, usage, and benefits to enhance their overall experience.
• Feedback Collection:  Gathering feedback from customers to identify areas for improvement and relay customer insights to relevant departments.
• Adherence to Policies: Ensuring compliance with company policies, procedures, and service standards while interacting with customers.Team Collaboration:** Collaborating with other departments such as sales, marketing, and technical support to provide comprehensive customer service.

Qualifications :

• minimum HND in Business Administration or any other related programs.
• 1 – 3 years working experience in this field.

• Salary:
  Very attractive.

How To Apply

All qualified and interested persons should send their CVs and Applications to:

[email protected]