Diploma in Accounting

Call Center Agent

⦁ Handled inbound and outbound customer service calls
⦁ Managed proactive sales and marketed campaigns for both domestic clients as well as international customers based in Europe and North America.

Collection Point Supervisor

⦁ Ensured that ICT equipment, registers and all logistics required in running the local office were in place and functioning.
⦁ Monitored the activities of cash officers through cash pick monitor and appraised them quarterly.
⦁ Managed complaints.
⦁ Received and paid out cash in the office.
⦁ Built treasury

Call Center Agent - MTN Ghana

⦁ Answered courteously inbound calls and responded to customer’s inquiries.
⦁ Ensured feedback from customers to further improve customer services.
⦁ Evaluated problems of customers and provided logical lasting solutions.
⦁ Provided personalized customer service by responding to the needs of customers.
⦁ Built customer’s loyalty by follow-up of customer calls

Audit Officer

⦁ Investigated fraud.
⦁ Built treasury.
⦁ Treasury and bank reconciliation
⦁ Prepared accurate management and financial report within stipulated deadlines.

Branch Supervisor

⦁ Ensured cost effectiveness in operations.
⦁ Ensured that all customers transactions were entered on core banking database same day.
⦁ Prepared regulatory and all operations reports as set up by management which ensured that internal risk environment were under control.
⦁ Ensured that staff were adequately trained and resourced for their respective assignments.

Accounts Officer

⦁ Handled customer enquiries on product and services.
⦁ Served as a relationship officer for all accounts to ensure that the accounts were well managed
⦁ Assisted the Branch Manager to perform administrative and operational functions