About Yeboah Owusu

  • Academic Level Diploma
  • Age 33 - 37 Years
  • Salary 2505
  • Gender Male
  • Industry Development

About me

My professional overall objective is to apply my knowledge and skills in an environment where quality and experience is viewed as a management tool and where professionalism is encouraged 



  • 2022 - 2022
    Heiland Resorces

    Call Center Agent

    ⦁ Handled inbound and outbound customer service calls
    ⦁ Managed proactive sales and marketed campaigns for both domestic clients as well as international customers based in Europe and North America.

  • 2015 - 2015
    Oneil Fianop Susu Plus

    Collection Point Supervisor

    ⦁ Ensured that ICT equipment, registers and all logistics required in running the local office were in place and functioning.
    ⦁ Monitored the activities of cash officers through cash pick monitor and appraised them quarterly.
    ⦁ Managed complaints.
    ⦁ Received and paid out cash in the office.
    ⦁ Built treasury

  • 2016 - 2019
    Ison Xperiences

    Call Center Agent - MTN Ghana

    ⦁ Answered courteously inbound calls and responded to customer’s inquiries.
    ⦁ Ensured feedback from customers to further improve customer services.
    ⦁ Evaluated problems of customers and provided logical lasting solutions.
    ⦁ Provided personalized customer service by responding to the needs of customers.
    ⦁ Built customer’s loyalty by follow-up of customer calls

  • 2014 - 2014
    Oneil Fianop Services Ltd

    Audit Officer

    ⦁ Investigated fraud.
    ⦁ Built treasury.
    ⦁ Treasury and bank reconciliation
    ⦁ Prepared accurate management and financial report within stipulated deadlines.

  • 2013 - 2015
    Oneil Fianop Services Ltd

    Branch Supervisor

    ⦁ Ensured cost effectiveness in operations.
    ⦁ Ensured that all customers transactions were entered on core banking database same day.
    ⦁ Prepared regulatory and all operations reports as set up by management which ensured that internal risk environment were under control.
    ⦁ Ensured that staff were adequately trained and resourced for their respective assignments.

  • 2013 - 2013
    Oneil Fianop Services Ltd

    Accounts Officer

    ⦁ Handled customer enquiries on product and services.
    ⦁ Served as a relationship officer for all accounts to ensure that the accounts were well managed
    ⦁ Assisted the Branch Manager to perform administrative and operational functions


Customer Service



Honors & awards