About Prince Dogbey

  • Academic Level Degree Bachelor
  • Age 28 - 32 Years
  • Salary 1850
  • Gender Male
  • Industry Management

Description

I am a self-motivated and personable individual with experience in Customer service, Accounting, Banking, Marketing, and Administration. I have my first degree in Business Management from the University of Cape Coast and seeking a role in all the aforementioned areas.

Education

  • 2021
    ICAG

    ICAG Student member

    Part I completed Modules: Financial Accounting Business Management and Information Systems Business and Corporate Law Quantitative Tools in Business

  • 2017
    University of Cape Coast

    Bachelor of Management Studies

    University of Cape Coast, Ghana Program: BSc. Management Studies September 2013-October 2017 Academic Standing: Second Class Upper. Modules: Principles of Business Management; Business Law; Introduction to Financial Accounting; Intermediate Accounting; and Cost Accounting, Organizational Management; Human Resource Management; Marketing; and Sales Management; Economics (Micro and Macro); Quantitative Methods; Financial and Investment Management, Industrial Relations and Entrepreneurship.

Experience

  • 2021 - Present
    Vodafone Ghana Limited

    Customer Experience Executive

     In this position, I was trained to be an apt Call Centre Agent.  I attended to customers who call in with issues, for them to be assisted.  I gained experience in giving customers Excellent Customer Experience.  I used more than six (6) applications at the same time to help in resolving customers’ queries.

  • 2017 - 2018
    GN Bank Ghana Limited

    Customer Service Officer

    GN Bank Ghana limited Accra Asylum Down Sep 2017-August 2018  I exceeded my target of GHC 65000 deposit a month by 72% on average each month.  Through my personal initiative, I generated a database for customers using Microsoft Access to enhance the distribution of ATM Cards, Cheque books.  I was able to distribute over a thousand cheque books that piled.

  • 2015 - 2015
    Dryag Ghana Limited

    Marketing Executive

    Dryad Ghana Limited, Accra, Spintex May 2015 -July 2015 Dryad Ghana Limited is a company that is keen on providing quality products for its customers. The company deals in Glass Doors, Balustrades, Electric Fencing, Handrails, Aluminum furniture.  I coordinated the activities of the various marketing executives and ensured cooperation such that we were able to reduce the period of debt collection, and also increased the territory covered by the company by about 10%.  Working closely with the Director, we were able to reduce pilferage, leakages, and untraceable stocks by about 90% through the generation of Job cards, receipt books for accounting.

  • 2011 - 2013
    Bella Luxury Hotel

    Bar Attendant and later front desk Manager

    Bella Luxury Hotel is a Three Star Hotel located on the Spintex road. It offers its cherished customers luxurious living and value for money.  I attended to customers, served them food and drinks.  Handled the cash and expenses of the bar until I rendered accounts at the end of the week. This equipped me with human and customer service skills, stock management, and accounting skills.  As front desk manager, I liaised between Management and other departments, which comprises receptionists, kitchen staff, and laundry personnel, and support these departments whenever someone is off duty. Reports showed that the services rendered by the Hotel within this period showed great results as compared to the previous years.

Skills

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