1. Possess knowledge in ticketing functions - reservations, issuing, modification, refunds, etc.
2. Knowledge of the KIU PSS.
3. Excellent selling skills
4. Detail - oriented, highly organized, proactive, and self - motivated; able to work and meet deadlines under minimal supervision.
5. Ability to deal with customers and overcome objections.
6. Good interpersonal and communication skills.
7. A good listener and able to project a calm, steady demeanor in all interactions.

Qualifications & Experience 

1. 1st degree from a recognized University.
2. Fluency in French (Spoken and written) - MANDATORY
3. Numerical competence.
4. Excellent verbal and written communication.
5. Computer literate.
6. Legal right to work in Ghana.
7. Experience in the Airline Industry is an advantage.

Key Tasks

1. Answers phones from customers professionally and respond to customer inquiries and complaints.
2. Ensure all tickets are issued correctly and according to AWA regulations.
3. Handle all customer - related issues to the satisfaction of all potential passengers and existing passengers.
4. Ensure customer turn - around time does not exceed 240 seconds.
5. Record details of comments, inquiries, complaints, and actions taken.
6. Provide prompt response to all email enquiries and customer complaints.
7. Provide a front - line point of presence for passenger enquiries.
8. Interact with customers on our social media handles.
9. Reconcile payments with ticket sales.
10. Perform outbound calls to inform customers of flight disruptions.
11. Perform other duties assigned.

We are looking for someone who can:

 • Lead end-to-end HR strategy and operations

 • Drive talent management, succession planning & employee engagement

 • Ensure compliance with local labour laws and best practice

 • Partner with leadership to optimise structure, performance & culture

 • Oversee HR systems, recruitment, onboarding, and development

You will need strong multinational experience, a solid grasp of HR processes, and the ability to influence at all levels. Ideally, you will bring experience from the shipping or wider logistics sectors, although candidates from other complex, multinational environments are also encouraged to apply.

To apply, please email your CV to clare.miles@operamms.com by COB on Friday 27th March.

📢 Please feel free to share if you know someone who may be interested 📢

We are seeking a proactive and Client focused Client Experience Officer to manage client interactions, enhance service delivery, and ensure a consistently positive experience across all touchpoints.

The ideal candidate will be passionate about Client satisfaction, communication, Client retention and relationship

Key Responsibilities:

1. Serve as the primary point of contact for clients, addressing inquiries, requests, and complaints
2. promptly and professionally.
3. Manage and maintain strong relationships with existing clients to ensure satisfaction and retention.
4. Monitor client feedback and work closely with internal teams to improve service delivery.
5. Ensure client issues are escalated and resolved within agreed timelines.
6. Maintain accurate client records and prepare reports on client satisfaction and service performance.
7. Uphold company service standards and contribute to continuous improvement initiatives.

Qualifications & Experience:

1. Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
2. Minimum of 1-3 years' experiençe in customer service, client relations, or a similar role.
3. Excellent verbal and written communication skills.
4. Strong interpersonal and problem-solving skills ..
5. Ability to work under pressure and manage multiple client requests.
6. Proficiency in MS Office and CRM systems is an advantage.
7. Excellent problem-solving and communication skills.
8.  Ability to work independently and collaboratively in a fast-paced environment.

HOW TO APPLY

Interested candidates should send their CV and cover letter to careers@fidesgroupgh.com with the subject line "Application Client Experience Officer"

We’re looking for passionate and dedicated individuals to join our team across multiple departments.

JOIN OUR TEAM OF PROFESSIONALS AT OAK PLAZA SUITES, ASOKWA-KUMASI

FRONT OFFICE

1. Front Desk Supervisors
2. Night Auditor
3. Bell Attendants / Porters

FOOD & BEVERAGE (F&B)

1. Food and Beverage Manager
2. Restaurant and Bar Manager
3. Restaurant and Bar Supervisors
4. Hosts / Hostesses
5. Cashier
6. Servers / Waiters
7. Bartenders
8. Barista

BANQUETING & EVENTS

1. Banquet Supervisors
2. Banquet Servers
3. Audio Visual Technician

KITCHEN

1. Executive Chef
2. Sous Chef
3. Chef de Partie
4. Commis Chefs
5. Pastry Chef / Baker
6. Kitchen Stewards

FINANCE

1. Finance Manager

HUMAN RESOURCES

1. HR Officer / Payroll

If you’re ready to grow your career in a professional hospitality environment, we’d love to hear from you.

📩 Send your CV to:

oaksuitesom@oakplazahotel.com

📍 Kumasi, Ghana

 Key Responsibilities

1. Assist customers and respond to inquiries professionally
2. Receive, arrange, and neatly display goods
3. Operate the cash register and handle payments accurately
4. Maintain shop cleanliness and ensure stock accuracy

 Requirements

1. Good communication and customer service skills
2. Basic numeracy and attention to detail
3. Honest, hardworking, and punctual
4. Previous retail experience is an advantage (but not required)

📩 How to Apply

Send your CV via WhatsApp to: 0598430701

Or email: hausaaburilocal@gmail.com

A major client in the FMCG Retail Industry is looking for an Audit Officer who will be responsible for conducting internal audits, evaluating financial and operational processes, and ensuring compliance with company policies, regulatory requirements, and industry standards. The role involves identifying risks, recommending improvements, and supporting the organization in strengthening internal controls and

governance frameworks.

Requirements:

• Bachelor's degree in Accounting, Finance, Auditing, or a related field • Professional certification (ACCA, ICA, CIA, CIMA) is an added

advantage

• Minimum of 2-5 years' experience in auditing, accounting, or finance

• Experience in internal audit or external audit firm preferred

• Skills & Competencies

• Strong analytical and problem-solving skills

Send cv to: info@prosupportservicesgh.com

The Auto Electrician is responsible for diagnosing, repairing, and

maintaining electrical systems in vehicles and heavy-duty equipment. The role involves working on wiring systems, batteries, lighting, ignition systems, electronic control units (ECUs), and other vehicle electrical

components to ensure optimal performance and safety. The ideal candidate should have strong troubleshooting skills, hands-on technical expertise, and the ability to work on a wide range of vehicles

including cars, trucks, and heavy machinery.

Requirements: • Diploma or certification in Auto Electrical Engineering, Automotive

Engineering, or related field.

• Minimum 3-5 years of experience as an Auto Electrician. • Experience working with light-duty and heavy-duty vehicles is an

advantage.

• Strong diagnostic and troubleshooting skills

• Knowledge of vehicle electrical and electronic systems

• Ability to use diagnostic tools and equipment

Send cv to: info@prosupportservicesgh.com

A top blue-chip company in the manufacturing sector is seeking an experienced and results-driven Logistics Manager to oversee and optimize all logistics, warehousing, and transportation operations. The successful candidate will be responsible for managing bonded warehouse operations, ensuring compliance with customs and regulatory requirements, and maintaining efficient inventory and distribution systems.

Requirements:

1. Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field.
2. Minimum 5-8 years of experience in logistics and warehouse management, preferably within manufacturing, packaging, or FMCG sectors.
3. Experience in the logistics, transport, or supply chain industry is strongly preferred.
4. Strong experience in bonded warehousing operations and customs compliance is mandatory.
5. Expertise in inventory and stock management systems.

Location: TEMA

Send cv to: info@prosupportservicesgh.com

Job Summary:

The Cyber and Information Security Audit Manager is responsible for supporting the Head of the CISA Unit in providing independent and objective assurance over the Bank’s cyber and information security governance, risk management, and control environment. The role ensures that cyber and information security risks are adequately identified, assessed, audited, and reported in line with regulatory requirements, international standards, and the Bank’s risk-based audit methodology.

Key Responsibilities:

1. Develop and execute risk-based audit plans covering cyber security, IT infrastructure, applications, and data security.
2. Conduct audits of information security governance, network security, cloud environments, digital banking platforms, and emerging technologies.
3. Evaluate compliance with regulatory requirements, industry standards, and internal policies.
4. Assess vulnerability management, incident response processes, and disaster recovery frameworks.
5. Review user access management controls and privileged access monitoring.
6. Identify control gaps and provide practical, risk-based recommendations.
7. Prepare comprehensive audit reports 
8. Follow up on implementation of agreed audit recommendations.
9. Provide advisory support on new systems, digital initiatives, and IT projects.

Qualifications & Experience:

Academic Qualifications

1. Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
2. Professional Certifications (At least one required; multiple preferred)
3. Certified Information Systems Auditor (CISA)
4. Certified Information Security Manager (CISM)
5. Certified in Risk and Information Systems Control (CRISC)
6. Certified Information Systems Security Professional (CISSP)
7. ISO/IEC 27001 Lead Auditor or Lead Implementer

Experience

1. Minimum of five (5) years’ relevant experience in IT audit, cyber security, or information security.
2. At least two (2) years’ experience in a supervisory or team leadership role.
3. Prior experience within the banking or financial services sector is an advantage.

Knowledge Requirements

1. Strong knowledge of cyber and information security risks, controls, and governance frameworks.
2. In-depth understanding of banking IT environments and core banking systems.
3. Working knowledge of relevant laws, regulations, and directives governing cyber and information security.
4. Familiarity with risk management, business continuity, disaster recovery, and third-party risk management.

Application Process:

Interested applicants should submit a CV and cover letter to recruitment@prudentialbank.com.gh by 25th March, 2026.