Job Title: Operations Officer
Location: Accra, Ghana.
Job Summary
The Operations Officer is responsible for supporting the day-to-day operational activities of the retail business to ensure efficiency, compliance, and smooth store operations.
Key Responsibilities
Operational Support
- Coordinate daily operational activities across stores to ensure smooth business flow
- Monitor store compliance with operational policies, procedures, and standards
- Support implementation of operational processes and improvements
Inventory & Stock Control
- Monitor stock levels, discrepancies, damages, expiries and support stock replenishment processes
- Coordinate stock transfers between stores and warehouses
- Assist with periodic stock counts and reconciliations
Reporting & Documentation
- Prepare and submit daily, weekly, and monthly operational reports
- Maintain accurate records on inventory, sales support, and store operations
Store & Team Coordination
- Liaise with store managers to resolve operational challenges
- Assist in scheduling operational activities and logistics
Vendor & Logistics Coordination|
- Coordinate with suppliers and logistics partners for timely deliveries
- Track deliveries and follow up on delays or discrepancies
- Support returns, exchanges, and supplier-related documentation
Compliance & Process Improvement
- Ensure adherence to health, safety, and company operational standards
- Identify process gaps and recommend efficiency improvements
- Support audits and internal controls as required
- Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field
- 2-4 years' experience in retail operations, logistics, or a similar role
- Experience working with inventory management systems is an advantage








