ABOUT THE ROLE
We are seeking a skilled Voice-AI & Systems Integration Engineer to build, deploy, and maintain our voice-Al travel platform. In this high-impact technical role, you will bridge conversational Al agents with live travel APIs, telephony systems, and human sales queues. You will own the end-to-end integration architecture-ensuring real-time fare data accuracy, seamless agent transfers, robust data security, and maintainable, fully documented codebases.
KEY RESPONSIBILITIES
- Configure conversational voice-Al platforms, implementing approved prompts, tool calls, transfer rules, and fallback logic.
- Integrate telephony systems (ReadyMode or selected SIP paths) with the Al front end and live human closer queues.
- Implement structured warm-transfer summaries covering caller identity, itinerary, live options, budget, objections, and recommended actions.
- Connect live travel content via Duffel or approved supplier APIs with strict accuracy and no fabricated fares or availability.
- Build and maintain middleware using Python and/or TypeScript/Node.js for business logic, pricing/fare rules, supplier API calls, CRM updates, and audit logging.
- Manage PostgreSQL or equivalent relational database architecture for operational data, call events, bookings, error states, and KPIs.
MINIMUM QUALIFICATIONS & EXPERIENCE
- 3+ years of software engineering experience (exceptional candidates with 2+ years may qualify via practical technical assessment).
- Strong proficiency in Python and/or JavaScript/TypeScript/Node.js for backend development.
- Proven experience with REST APIs, webhooks, JSON payloads, authentication protocols, third-party SaaS integrations, and relational databases.
- Hands-on experience deploying services in managed cloud environments, including secrets management, environment configuration, and centralized logging.
- Excellent technical writing and documentation skills, with the ability to collaborate effectively with non-technical operations teams.
- Preferred: experience with voice-Al platforms, SIP or telephony integrations, travel APIs or GDS environments, or real-time conversational systems.








