We Are Hiring: General Manager
Location: Accra, Ghana (Branch-based, with occasional travel)
Role Summary:
Tuffour Pharmacy Group is looking for a commercially astute, people-focused General Manager to lead and grow its operations in Ghana. This senior leadership role offers the opportunity to shape and expand a premium health and wellness offering in a fast-evolving market. You will oversee all core functions of the business – from marketing and sales to operations, people management, and healtha nd retail service delivery.
Reporting directly to the Group CEO, the General Manager will ensure the business runs efficiently, aligns with the Group’s vision, and continues to deliver outstanding care to the communities we serve. You will play a pivotal role in building a strong team culture, driving growth, and representing the brand with excellence across corporate and public-facing platforms.
Key Responsibilities:
- Lead the day-to-day operations of the retail Pharmacy and mini clinic in Ghana, ensuring seamless delivery across all business functions
- Oversee marketing, brand, and sales strategy, including both B2C and corporate partnerships
- Manage and support team leads across pharmacy, retail, customer service, and commercial functions
- Champion a high-performance culture and ensure team alignment to company values and standards
- Represent the CEO where required in meetings, media engagements and stakeholder events
- Drive operational excellence, customer satisfaction, and commercial growth
- Manage budgets, monitor KPIs, and produce regular reports and recommendations for the Group CEO
- Build partnerships and networks that support the Group’s wider goals and community impact in Ghana
Required Experience and Skills:
- At least 3 years' experience in general management, operations, or commercial leadership roles
- Demonstrated success in leading teams and managing multi-functional operations
- Strong understanding of sales, marketing, and brand building
- Excellent leadership, interpersonal, and communication skills
- Confident public speaker with a credible and professional presence
- Strong financial and operational acumen
- Ability to navigate both strategic and hands-on responsibilities
- Cultural fluency, with an understanding of both Ghanaian and British work environments
- Degree in Business, Marketing, Healthcare Management or a related field essential
Nice-to-Have / Preferred Qualifications:
- Previous experience in the health, wellness, or retail pharmacy sector
- Experience deputising for senior leadership or holding a number two position in a growing organisation
How to Apply:
Please send your CV and a short cover note explaining why you’re a strong fit for this role to admin@reavleychemistgh.com Applications will be reviewed on a rolling basis.