Company Description

Miro Forestry and Timber Products is a commercial plantation timber business committed to sustainable practices, high environmental standards, and corporate social responsibility. With operations in Ghana and Sierra Leone, the company manages thousands of hectares of fertile land, cultivating short-rotation species such as Eucalyptus and Acacia. Miro Forestry aims to be a preferred partner for local communities, international businesses, and financial institutions through its dedication to ethical operations and initiatives supporting social, economic, and environmental development. The company is focused on producing certified sustainable timber, optimizing sustainable returns, and supplying timber products worldwide.

Role Description

The Store Assistant is a full-time, on-site role located in the Sekyere Kumawu District. Responsibilities include maintaining inventory records, managing stock levels, assisting customers with purchases, and providing excellent customer service. The Store Assistant will help ensure efficient store operations by organizing merchandise, processing transactions, and supporting the day-to-day tasks of the store, while also contributing to the overall success of the operation.

Key Accountabilities

1. Ensuring that products are stored properly to eliminate spoilage or damage
2. Ensure that stores and equipment are properly maintained
3. Ensure that stock is secure at all times to prevent theft
4. Perform random checks and audit of stock to address inventory discrepancies
5. Preparation and submission of stock reports to Supervisor.

Qualifications

1. Min of Diploma/ Degree in Accounting/Marketing/purchasing and supply/procurement or related field.
2. Must have a minimum of two (2) years of experience in a similar role
3. Proven skills in Communication and Customer Service to provide exceptional support to team members and customers
4. Strong Organization Skills to manage stock levels, ensure proper placement of merchandise, and maintain accurate inventory records
5. Ability to work well in a team environment, demonstrate attention to detail, and adapt to a fast-paced workplace
6. Basic knowledge of store operations and inventory management systems is an advantage

 How To Apply For The Job

 All qualified applicants should send CV directly to: aa@miroforestry.com or via WhatsApp on 0201560871.

Indicating the position title and location on the subject line of the email.

 NB: Only shortlisted applicants will be contacted.

Job Title: Tracking Officer

Location: Accra, Ghana

Job Summary: The tracking officer is responsible for monitoring and managing the movement of company vehicles using GPS tracking systems. The role ensures efficient fleet utilization, compliance with safety standards, and timely reporting to support operational effectiveness.

Key Responsibilities:

Monitor Vehicle Movements:

 Track and oversee all company vehicles in real-time using GPS tracking software.

Data Analysis & Reporting:

 Generate daily, weekly, and monthly reports on vehicle locations, routes, fuel consumption, and driver behavior.

 Compliance & Safety:

  Ensure vehicles adhere to company policies, speed limits, and designated routes. Report any violations or irregularities.

Incident Management:

 Respond promptly to alerts such as breakdowns, accidents, or unauthorized stops.

System Maintenance:

 Maintain and update tracking systems, troubleshoot technical issues, and liaise with service providers for repairs or upgrades.

Skills & Qualifications:

1. Diploma or Degree in Logistics, Transport Management, IT, or related field.
2. Proficiency in GPS tracking systems and fleet management software.
3. Strong analytical and reporting skills.
4. Excellent communication and problem-solving abilities.
5. Ability to work under pressure and handle emergencies effectively.

🚨 Application Deadline: 11th Dec 2025

💻  How to Apply: Send your CV and a cover letter to lydia.anaman@stellar-africa.com with the subject line “Tracking Officer – [Your First Name]”.

JOB GRADE: OFFICER

JOB LEVEL: L4 N2

DEPARTMENT/DIVISION: MARKETING & STRATEGY

REPORTS TO: TERRITORY MANAGER (TM)

ESCALATING AUTHORITY: Escalate all complaints, grievances and issues to the HEAD, MARKETING &

STRATEGY (HMS)

DIRECT REPORTS: N/A

EXTERNAL & INTERNAL

RELATIONSHIPS:

External:

Dealers

Customers

Regulators (NPA, GSA, EPA)

Ghana Police Service

Community and Opinion Leaders

Other Service Providers

Internal:

All staff members within the territory and across the business

LOCATION: ASSIGNED STATION

TRAVEL: 

Mostly resident at the station, with occasional visits to towns/vicinities within the trade area.

JOB SUMMARY: 

The Station Manager shall be responsible for all operational activities at the station, including meeting sales targets for fuel and lubricants, delivering excellent customer service, safely managing product discharge, effectively handling stock to ensure profitability, maintaining accurate records, motivating the team, and responsibly managing credit sales.

The role will also involve responsibly managing the assets assigned to the station, which includes dispensers, generators, and other equipment. It is essential to adhere to Health, Safety, and Environment (HSE) guidelines as well as company policies. Additionally, the position requires maintaining accurate records of white products and lubricant stocks, as well as actively seeking to acquire new customers, among other responsibilities.

KEY PERFORMANCE AREAS: 

▪ Sales Volume (Fuels & Lubricants)

▪ Stock Gains/Loss

▪ Staff Performance

▪ Compliance Penalties

▪ Stock-Out

▪ Reports & Records

▪ Customer Retention

▪ Credit Limits & Days

▪ Asset Breakdown Frequency

▪ Profitability

JOB SPECIFICATION 

LEADERSHIP:

1. Shall lead by modelling the company’s values of Service, Empathy, Leadership, Professionalism, Integrity and Sustainability, and acting as an exemplary brand ambassador to inspire others and to live the values and hold them accountable if they are not.
2. Shall support the Territory Manager in providing effective leadership to` deliver on the territory’s volume, cost, profit, people and HSE targets

SALES & BUSINESS DEVELOPMENT:

1. ▪ Shall prospect in the trade area to acquire new customers, and retain them through good service delivery to achieve or exceed the given target.
2. ▪ Shall mine the CRM data to target high net worth as well as consistent clients to increase repeat business and open up new referral opportunities
3. ▪ Shall monitor competitor activities within the trade area and recommend actionable interventions to the TM/HMS on improving sales volumes.

STOCK MANAGEMENT AND ACCOUNTING:

1. Shall discharge white product following all approved laid-down operational procedures to avoid stock losses and rather, deliver gains.
2. Shall monitor levels and volumes of white products and lubricants stocks respectively to avoid the station running out of stock.
3. Shall account fully for products (fuel and lubes) delivered to the station, always and maintain all such relevant records for purposes of audit and regulatory compliance.
4. Shall note all under-deliveries by assigned BRV drivers and report the same to the Liaison Officer for such drivers to be surcharged.
5. Shall also engage in daily or weekly reconciliation with the AOs to ensure that

CASH & FINANCIAL MANAGEMENT:

▪ Shall ensure all attendants account fully for cash sales and all such

monies paid into the company’s authorized accounts.

▪ Shall report all deposited funds on accredited platforms for the

attention of relevant internal stakeholders

▪ Shall keep track and provide daily report on station expenses as

required by the Finance Department.

▪ Shall project monthly expenses and provide the Finance Department with

a budgeted estimate and afterwards, submit actual expense reports for

reconciliation and reimbursement.

▪ Shall oversee and streamline station operating expenses without

compromising quality and spotless station outlook to achieve the

profitability target.

ASSET MANAGEMENT:

▪ Shall ensure that all station assets – dispensers, generators, etc., are

properly taken care of and do not break down unnecessarily.

▪ Shall promptly report maintenance issues at the station to the Senior

Maintenance Officer (SMO) for expeditious resolution to reduce asset

downtime, further damages or losses to the company.

CREDIT ADMINISTRATION:

▪ Shall adhere fully to credit sales policies and terms administered to

clients, specifically credit days and limits as approved by

management.

TEAM DEVELOPMENT & MANAGEMENT:

▪ Shall organize weekly toolbox sessions for staff to educate, inform,

inspire and motivate attendants to achieve station’s sales targets and

keep record of minutes.

▪ Shall manage attendants’ performance by reviewing weekly

performance with attendants and taking corrective actions to

improve performance gaps, and same filed on their personnel

records.

▪ Shall recruit and train new attendants in consultation with the HR

Department and the Territory Manager.

▪ Shall recommend job-specific and relevant training and development

interventions for attendants through the HRBP, Retail to be factored into

Annual Training Plans.

OPERATIONS & HSSEQ:

▪ Shall ensure prompt daily shift changeover to maintain seamless

operations and delightful service at the forecourt.

▪ Shall maintain timely and accurate records of all operations at the station

for purposes of regulatory compliance and operational audits.

▪ Shall prepare and submit timely and accurate operational reports,

including but not limited to Station Monthly Reports, Ledger Reports,

People Reports.

▪ Complying with HSSEQ and NPA's regulatory policies and addressing any

issues at the station.

STAKEHOLDER MANAGEMENT:

▪ Shall maintain excellent and win-win relationships with all relevant

stakeholders

▪ Any other official responsibilities that may be assigned to you by your

superiors.

QUALIFICATION & EXPERIENCE

1. A Bachelor’s degree in Business Administration, Marketing, Accounting or any related field.
2. Must have completed mandatory national service
3. Prior experience as a service attendant is an advantage

KNOWLEDGE, SKILLS & BEHAVIOUR

KNOWLEDGE:

1. Excellent knowledge of station management SOPs
2. Good knowledge of basic accounting and bookkeeping
3. Good knowledge of basic marketing and sales
4. Good knowledge of products (Fuel and Lubricants)

SKILLS:

1. Strong leadership and supervisory skills to manage station staff effectively.
2. Computer literacy skills (MS Office Suite, especially Microsoft excel)
3. Good verbal and written communication skills
4. Ability to work as part of a team and handle changes in the work environment and operational requirements.
5. Strong analytical and critical thinking skills
6. Strong leadership and team management skills

BEHAVIOUR:

1. Must possess a friendly, positive and professional attitude in dealing with clients and co-workers
2. Must be a person of high integrity and exhibit a high sense of confidentiality
3. Must be a proactive and results-oriented person
4. Must be a very organized and detail-oriented person
5. Must be willing to go the extra mile, sometimes
6. Must be aligned with the PETROSOL’s values of Integrity, Empathy, Professionalism, Leadership, Service and Sustainability.

Reports To: Call Centre Supervisor

Location: GLICO Head office, Accra

Purpose of the Job

The Call Centre Officer will serve as the first point of contact for clients, providing exceptional customer service by addressing inquiries, resolving complaints, and offering accurate information about GLICO Group's products and services. This role ensures a seamless customer experience while promoting brand loyalty and satisfaction.

Main Responsibilities

1. Customer Interaction:

. Respond to incoming calls, emails, and chat inquiries from clients in a professional and courteous manner.

. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

. Follow-Up:

1. Call back respondents who may not have been available during the initial contact or encountered interruptions (e.g. phone battery died) to ensure complete enquiry process and ensure customer satistaction.

2. Return all missed calls immediately and ensure that there are no missed calls by the end of the day

2. Product and Service Knowledge:

1. Maintain in-depth knowledge in insurance policies, healthcare plans, pensions, and financial services.

2. Provide accurate and timely information to customers based on their specific needs and inquiries.

3. Problem Resolution:

. Troubleshoot and resolve issues or escalate complex cases to the appropriate department for timely resolution.

. Track, monitor, and follow up on escalated cases to ensure closure and client satisfaction.

4. Sales Support:

. Identify cross-selling and upselling opportunities during customer interactions.

. Refer potential sales leads to the appropriate sales or marketing teams.

. Issue certificates for Travel Insurance policies in accordance with established guidelines and procedures.

. Ensure customer retention by monitoring especially for motor insurance renewals and providing timely reminders to policyholders.

5. System Management:

. Log all customer interactions, inquiries, and complaints in the company's customer relationship management (CRM) system.

. Ensure accurate and detailed documentation of each interaction.

. Follow-Up:

. Call back respondents who may not have been available during the initial contact or encountered interruptions to ensure complete enquiry process and customer satisfaction.

6. Performance Metrics:

. Meet individual performance goals, including call handling time, response time, resolution rates, and customer satisfaction scores.

7. Team Collaboration:

. Work collaboratively with team members and other departments to enhance the overall customer experience.

. Participate in regular training sessions to stay updated on company policies and services.

. Provide Ad hoc duties or support services as may be required by the supervisor or Head of Department.

Skills and Competencies:

. Excellent verbal and written communication skills.

. Strong interpersonal and problem-solving abilities.

. Proficiency in using CRM systems and Microsoft Office Suite.

. Ability to work under pressure and handle multiple tasks simultaneously.

. Customer-focused with a positive and professional attitude.

Performance Indicators:

. Customer satistaction score.

. First-call resolution rate.

. Average response and handling time.

. Accuracy in documentation and reporting.

Interested candidates should

send applications to: hr@glicogroup.com by Monday, 1 Dec, 2025.

If you have strong hospitality experience, HND or degree in Hospitality, Marketing or a related field and excellent guest-service skills, we’d love to hear from you.

Key Duties:

• Marketing the property to increase bookings

• Managing guest check-ins & check-outs

• Coordinating housekeeping and maintenance

• Overall management 

 Experience:

Minimum 2 years of management in hospitality (Airbnb/Hotel/Guesthouse experience is an advantage)

📞 Apply: +233 244 613 908

📧 Email CV: info@beaconccoop.com

Melcom Group is seeking a proactive, highly organized, and confidential Personal Assistant (PA) to support our Director with day-to-day administrative, strategic, and operational tasks.

If you are detail-oriented, reliable, and able to work in a fast-paced environment, we invite you to apply.

Key Responsibilities

• Manage the Director’s daily calendar, appointments, and travel arrangements.

• Prepare reports, presentations, letters, and other confidential documents.

• Attend meetings with/for the Director and prepare accurate minutes.

• Coordinate internal and external communications on behalf of the Director.

• Conduct research and provide briefings for decision-making.

• Oversee task follow-ups and ensure timely completion of assigned activities.

• Liaise with departments, partners, and external stakeholders professionally.

• Handle confidential information with the highest level of discretion.

• Support in organizing events, business engagements, and special projects.

• Perform other administrative duties assigned by the Director.

How to Apply

Interested candidates should send their CV and cover letter to:

recruitment.melc@gmail.com

Subject: Personal Assistant – Melcom

With over two decades of experience, our team at OBT offers a long-standing tradition of shipping and logistics expertise, along with strong connections to a network of leading ship owners, operators, and local logistics specialists.

Looking for your next opportunity?

The Logistics Assistant manages and oversees customs clearance for sea and air shipments, ensuring smooth import, export, and transshipment processes. Responsibilities include preparing and maintaining shipment documentation, liaising with suppliers, customs, and carriers, tracking shipments, and resolving clearance issues to prevent delays. The role requires knowledge of ICUMS, import/export regulations, and customs compliance, along with strong organizational, communication, and coordination skills to operate effectively in a fast-paced environment.

Job Requirements

1. Minimum 1–2 years’ experience in freight forwarding/logistics
2. Strong knowledge of MAWB/HAWB, air import/export specific documentation, booking processes & airline communication
3. Strong knowledge of MBL/HBL, sea import/export specific documentation, booking processes & carrier communication
4. Understanding of Incoterms 2020 and basic costing
5. Proficiency in Microsoft Office (Excel, Outlook, Word)
6. Strong organizational skills, attention to detail, ability to work in a fast-paced logistics environment are essential
7. ICUMS experience is a plus

Job Responsibilities

1. Handle day-to-day ground operations for sea freight activities
2. Coordinate and follow up on customs signatures, clearance procedures, and required port formalities
3. Supervise loading and offloading operations at the port/terminal to ensure accuracy, safety, and timely execution
4. Monitor trucking and inland transport, ensuring smooth cargo movement from port to final destination
5. Maintain continuous communication with customs, carriers, port authorities, truckers, warehouses, and clients
6. Ensure proper documentation flow and adherence to operational guidelines
7. Report operational updates, exceptions, and delays promptly
8. prepare quotations based on customer requirements and company guidelines
9. prepare booking, shipping instructions, draft BLs and other sea import/export specific documentation
10. coordinate logistics operations with carriers/Port and other stakeholders
11. prepare booking, draft AWBs and other air import/export specific documentation
12. coordinate logistics operations with airlines/Airport and other stakeholders

Job Benefits

1. Provided tools for work such as laptop and mobile and phone. 
2. Exposure to multimodal logistics operations (sea & air).
3. Working at collaborative, growing international company that values efficiency and professionalism.
4. Opportunity to make an impact in a fast-moving industry.

We are looking for a dedicated and versatile HUMAN RESOURCE OFFICER to join our team. Interested applicants must be able to effectively manage day-to-day HR operations while contributing to broader HR strategies. Candidates with experience in the INSURANCE INDUSTRY are highly encouraged to apply.

KEY RESPONSIBILITIES:

1. Support with maintaining accurate employee records and managing HR documentation.
2. Support recruitment, onboarding, and exit processes.
3. Assist with leave administration, attendance tracking, and general HR operations.
4. Ensure compliance with labor laws and company policies.
5. Contribute to the development and implementation of HR policies and procedures.
6. Support performance management, learning, and development initiatives.
7. Assist in coordinating employee engagement activities and internal communications.
8. Provide support on employee relations matters and conflict resolution.
9. Help organize training programs and ensure compliance reporting.

REQUIRED QUALIFICATION

1. Bachelor's degree in Human Resource Management, Business  Administration, or a related field.
2. Minimum of 3 years of experience in an HR generalist role.
3. Experience working within the insurance industry is an added advantage.
4. Strong knowledge of labor laws and HR best practices.
5. Excellent communication, organizational, and problem-solving skills.
6. Proficiency in Microsoft Office and HR systems.

HOW TO APPLY

Interested applicants should send their CV and cover letter to email hr@ghanaunionassurance.com with the subject line "Human Resource Officer" deadline 31th December, 2025.

NOTE: MEN ARE ENCOURAGED TO APPLY